Cannot Activate X-Aviation License for TBM-900

[Thunderbolt]

Since I can't seem to get a response from the X-Aviation Helpdesk, I thought I'd try here.

I recently reinstalled TBM-900 A/C in X-Plane 11, which now loads as expected.  After start-up, however, the X-Aviation Licensing window pops up for Activation, but my email and password are not accepted. A secondary pop-up appears with the following message: "Could not save email data." This is a new development since the reinstallation.  Any suggestions on how to correct the problem are appreciated.

Thunderbolt

Log.txt

[Pils]

Maybe the install went awry, maybe you’re using an old beta installer, but regardless this message usually means the “X-Aviation” directory doesn’t exist in X-Plane’s install path root.

[Thunderbolt]

Not sure what you mean by ‘X-Planes install path root.’  What should that be?

2 hours ago, Pils said:

Maybe the install went awry, maybe you’re using an old beta installer, but regardless this message usually means the “X-Aviation” directory doesn’t exist in X-Plane’s install path root.

 

[Pils]

1 hour ago, Thunderbolt said:

Not sure what you mean by ‘X-Planes install path root.’  What should that be?

 

Where you installed X-Plane to.

[herman taylor]

I'm having the same problem and here it is 2026. Has this issue been resolved?

Log.txt

Thanks,

Herman

[Cameron]

18 hours ago, herman taylor said:

I'm having the same problem and here it is 2026. Has this issue been resolved?

Log.txt 31.39 kB · 1 download

Thanks,

Herman

The answer is literally in this topic. Just read the replies. Or re-install the plane.

[herman taylor]

On 8/28/2026 at 11:14 AM, Cameron said:

The answer is literally in this topic. Just read the replies. Or re-install the plane.

This file has completely disappeared from my computer. I have nothing to download. When I tried to install It kept asking for purchase varification.