Cannot Activate X-Aviation License for TBM-900

[Thunderbolt]

Since I can't seem to get a response from the X-Aviation Helpdesk, I thought I'd try here.

I recently reinstalled TBM-900 A/C in X-Plane 11, which now loads as expected.  After start-up, however, the X-Aviation Licensing window pops up for Activation, but my email and password are not accepted. A secondary pop-up appears with the following message: "Could not save email data." This is a new development since the reinstallation.  Any suggestions on how to correct the problem are appreciated.

Thunderbolt

Log.txt

[Pils]

Maybe the install went awry, maybe you’re using an old beta installer, but regardless this message usually means the “X-Aviation” directory doesn’t exist in X-Plane’s install path root.

[Thunderbolt]

Not sure what you mean by ‘X-Planes install path root.’  What should that be?

2 hours ago, Pils said:

Maybe the install went awry, maybe you’re using an old beta installer, but regardless this message usually means the “X-Aviation” directory doesn’t exist in X-Plane’s install path root.

 

[Pils]

1 hour ago, Thunderbolt said:

Not sure what you mean by ‘X-Planes install path root.’  What should that be?

 

Where you installed X-Plane to.