G5 in Skyhawk (G5) does not function

[Larrym]

I am using a MacBook Pro M1.  Five days ago I installed X-Plane 12. That runs fine.  Next I purchased and installed the Real Sim Gear G5 Model 2.1.2.  I used the RSGG5-osx-installer.app (dated Jan 29, 2024) to install the G5.  Running this setup wizard installed the X-Aviation Cessna 172XP G5 folder in my X-Plane  12 directory.

The X-Plane 530 and 430 both turn on and work but do not pop out. The G5 does not pop out, and does not turn on.  I can Show clickable regions and see the power button on the G5 is highlighted so my expectation is that the power button should power up the G5.  

What do I need to get the 530, 430, and G5 to pop out and for the G5 to turn on and operate?  This is a fresh installation.

[Cameron]

For the G5 to work on Mac you'll need to run X-Plane using Rosetta. This will be changing soon.

[Larrym]

The G5 is working. The pop out is partially showing, the top is cut off.  I can grab the bottom corners of the pop out the resize that.  But there is no place showing, like the top of the pop out, that can be used to relocate the window.  The G5.cfg files says not to make changes there.  How do I relocate the window so the entire displays showing?

[Cameron]

Grab the middle bottom of the G5 and drag it.

[Larrym]

Thanks for the reply.  I found that when I hold the left corner as if to change the size of the pop up window and hold that, then the window slowly creeps down until I can grab the top middle of the box and put it where I want it.  Grabbing the middle bottom seems to have not effect.

[tkelley353]

I found that if you hover the mouse on the bottom edge in the middle so that the hand icon appears, this will move the entire window.  

[tkelley353]

I just downloaded the 2.2.0 G5 update and installed it on x-plane 12 (Windows 11).  The installer did not remove parts of the previous install - or at least didn't remove the Gizmo plugin because when I launched x-plane, I was presented with two different activation windows.  Also, the G5's were not turned on or displaying anything.  I tried turning them on with no affect.  I then manually removed the gizmo plugin files from the filesystem, along with the G5 aircraft folder and re-installed.  As expected, I only was presented with one activation window and successfully activated.  However, the G5's are still blank/off.  I'm wondering if there might still be issues with proper removal of all prior install files?

[Cameron]

1 hour ago, tkelley353 said:

The installer did not remove parts of the previous install - or at least didn't remove the Gizmo plugin because when I launched x-plane, I was presented with two different activation windows.

The default selection in the installer is to not remove Gizmo. You must select to remove it, which it sounds like you did not do. I have just tested the installer and it works as it should in this scenario.

Please attach your log.txt file from your X-Plane folder after running an aircraft with the G5 in it.

 

[tkelley353]

37 minutes ago, Cameron said:

The default selection in the installer is to not remove Gizmo. You must select to remove it, which it sounds like you did not do. I have just tested the installer and it works as it should in this scenario.

Please attach your log.txt file from your X-Plane folder after running an aircraft with the G5 in it.

 

I don't remember the installer prompting to remove gizmo.  To test this, I removed all the relevant files for planes and plugins and attempted to re-install the prior version (2.1.2).  It failed because it could not find resource files for download, but it did re-install gizmo.  I then ran the 2.2.0 installed and it did not give me an option to remove gizmo.  I've included a log.txt from the run with gizmo.  I then removed the gizmo plugin directory and ran the 2.2.0 install again.  I've included the log for that run as well.

Log - with gizmo.txt Log.txt

[Cameron]

9 minutes ago, tkelley353 said:

I don't remember the installer prompting to remove gizmo.  To test this, I removed all the relevant files for planes and plugins and attempted to re-install the prior version (2.1.2).  It failed because it could not find resource files for download, but it did re-install gizmo.  I then ran the 2.2.0 installed and it did not give me an option to remove gizmo.  I've included a log.txt from the run with gizmo.  I then removed the gizmo plugin directory and ran the 2.2.0 install again.  I've included the log for that run as well.

Looking at the installer code and your account, I can see why now. You have an edge case where the only product you own is the RSG G5 from us. In this instance, if you don't own any other products we sell, then we don't present you with the option to remove it because it assumes you don't have it installed. I'll add some code that accounts for this.

[pilot006]

I too am having issues after upgrading. Ran the upgrade, decided to remove gizmo as I'm not using it, and now I'm stuck with G5s that don't turn on. I did get an activation pop-up and did walk through it, and it shows as activated, but the G5s do not turn on. So while the installer hinted this should be seamless, there's something off I just clicked through and now have a not-functioning install. Let me know how I can help troubleshoot.

-mike

[Cameron]

Just now, pilot006 said:

I too am having issues after upgrading. Ran the upgrade, decided to remove gizmo as I'm not using it, and now I'm stuck with G5s that don't turn on. I did get an activation pop-up and did walk through it, and it shows as activated, but the G5s do not turn on. So while the installer hinted this should be seamless, there's something off I just clicked through and now have a not-functioning install. Let me know how I can help troubleshoot.

-mike

Please upload the log.txt file from your root X-Plane folder.

[Cameron]

@tkelley353 and @pilot006,

I've identified the issue with the C172 and have just cut a new installer that should take care of this. Please re-download and reinstall from the new installer file.

@tkelley353, I've also added new code to account for the fringe case like yours where the only product you own from us is the G5. It should now remove Gizmo for you. If you don't mind, I'd like you to run this new installer WITH Gizmo installed.

[pilot006]

I just downloaded from x-aviation and tried to run the installer. It's giving an error about not being able to locate files (the ib:// is bizarre)

 

Edited yesterday at 06:49 PM by pilot006

[tkelley353]

9 minutes ago, Cameron said:

@tkelley353 and @pilot006,

I've identified the issue with the C172 and have just cut a new installer that should take care of this. Please re-download and reinstall from the new installer file.

@tkelley353, I've also added new code to account for the fringe case like yours where the only product you own from us is the G5. It should now remove Gizmo for you. If you don't mind, I'd like you to run this new installer WITH Gizmo installed.

Sweet!  Looks like I'm in business, thank you!

 

 

[Cameron]

4 minutes ago, pilot006 said:

I just downloaded from x-aviation and tried to run the installer. It's giving an error about not being able to locate files (the ib:// is bizarre)

Make sure you're not attempting to run the installer while it's in a zip file (fully decompress it), and make sure X-Plane is shut down.

 

3 minutes ago, tkelley353 said:

Sweet!  Looks like I'm in business, thank you!

Great! Can you confirm it also took care of the Gizmo still installed issue for you?

[pilot006]

I was running it extracted but I decided to try to redownload it, fully extract, and run the installer. Same error. You can see in file explorer that i ran this from my the extracted files. 

[Cameron]

1 minute ago, pilot006 said:

I was running it extracted but I decided to try to redownload it, fully extract, and run the installer. Same error. You can see in file explorer that i ran this from my the extracted files. 

That's looking like some kind of a temporary cache issue on your OS. Might want to try a computer restart and see how you get along from there.

[pilot006]

Just rebooted and the same errors. Downloaded it again and tried to run it one more time...same error. Installer is running as admin and my drive has over 400 gigs free. For giggles I even disabled Defender AV in case it was being a pain. Same error. I haven't been able to get this new installer to work at all yet.

-mike

[Coop]

47 minutes ago, pilot006 said:

I was running it extracted but I decided to try to redownload it, fully extract, and run the installer. Same error. You can see in file explorer that i ran this from my the extracted files. 

It appears this is still being ran from inside the zip folder (Windows can be very finicky with things like this). Try dragging the installer exe to your desktop and running it from there.

[pilot006]

Ha. I've seen that before with really long directory paths. Just dragged it to the desktop and tried running from there as an admin. Same error.

-mike

[Cameron]

8 minutes ago, pilot006 said:

Ha. I've seen that before with really long directory paths. Just dragged it to the desktop and tried running from there as an admin. Same error.

-mike

Can you please click 'Ignore' and any subsequent errors, also 'Ignore', THEN run the installer again?

The 'ib' path is normal and expected. There was nothing changed in this section of code though. It wreaks of a leftover temporary download cache file in an unexpectedly quit prior install.

Also, can you verify that during the download process it does download the XP12 C172?

[tkelley353]

4 hours ago, Cameron said:

Make sure you're not attempting to run the installer while it's in a zip file (fully decompress it), and make sure X-Plane is shut down.

 

Great! Can you confirm it also took care of the Gizmo still installed issue for you?

I ran the same test I did before and it did remove gizmo, but I was not prompted to remove it.

[Cameron]

22 minutes ago, tkelley353 said:

I ran the same test I did before and it did remove gizmo, but I was not prompted to remove it.

That's the correct behavior. Thanks!

[pilot006]

18 hours ago, Cameron said:

Can you please click 'Ignore' and any subsequent errors, also 'Ignore', THEN run the installer again?

The 'ib' path is normal and expected. There was nothing changed in this section of code though. It wreaks of a leftover temporary download cache file in an unexpectedly quit prior install.

Also, can you verify that during the download process it does download the XP12 C172?

This fixed it! I had to click ignore like 30+ times and then it finished. I ran the installer again, it ran without issues, and now the G5s work! Thanks for the help.

-mike