VirtualGAaviator Posted February 21 Report Share Posted February 21 (edited) I have a computer running an i-9 14900K CPU with 32GB of RAM on an Samsung EVO Pro SSD with Windows 11 Home. The power supply is 1200watts. For some reason the system became unstable. I started getting X-Plane 12 crashes to the extent I could complete every 3rd or 4th - 1 hour flight in the 737-800NG. BSODs went from occasional to 1 or 2 per day. This seem to occur over a period of a month, or so. MSFS would occasionally crash also for no apparent reason. I tested the RAM vigorously with MEM86+ and stressed the CPU and Motherboard. No BSODs. I concluded that the issue must be a failing M.2 SSD windows boot drive, so I replaced it. Same result. Today, I reinstalled windows on a new Samsung Pro SSD. I wiped the drive containing X-Plane, destructively formatted it and reinstalled X-Plane 12. Basically, Windows and X-plane are the only real apps on the computer at this point. Both are fresh installs. X-Plane 12 tries to load but fails. Digging into the Event Viewer reveals the following error under Custom Views>Administrative Events: Event 100, Application Error Faulting application name: X-Plane.exe, version 12.0.9.7, timestamp: 0x65a5667e Faulting module name: X-Plane.exe, version 12.0.9.7, timestamp: 0x65a5667e Exception code 0xc0000409 Fault offset: 0x0000000001bd4051 Faulting application start time: 0x01da647a0df0c9fc Faulting application path F:\X-Plane 12\X-Plane.exe Faulting module path F:\X-Plane 12\X-Plane.exe Report Id: 567fc31e-3285-42ae-86d8-14f83bc6944a Faulting package name: Faulting package-relative application ID: Log Name Application Source Application Error ... (there's more but I don't think it's germane to the issue) I've tried restalling X-Plane on Drive C: the SSD Boot drive - same result. So far X-Plane is the only program that has this issue. A different licensed copy of XP12 is running on my older computer without issues. My motherboard is under warranty but ASUS believe's it's a software issue. I'm at my wit's end. Hopefully, you can help me fix this. I'm desperate. Edited February 21 by VirtualGAaviator clarity Quote Link to comment Share on other sites More sharing options...
VirtualGAaviator Posted February 23 Author Report Share Posted February 23 (edited) I'm still dead-in-the-water with my flight sim rig. I've concluded it's got to be a hardware problem so I'm going to try to RMA the motherboard. The issue I'm facing now is this: I've reverted to my old computer with runs a i7-6700K CPU and a 1080Ti graphics card. Both a licensed copy of XP11 & 12 runs on the computer. However, I have a ton of add-ons that are registered to the misbehaving (preferred) computer. I don't know if I can transfer the addons to the old computer and back to the preferred computer if I get it working. To make matters more complicated, I also have an i9-12900k CPU, a separate motherboard (the i9-14900K and i9-12900K sockets aren't compatible) and 64gb of DDR4, sitting around. Again, If I were to deploy that hardware, I'd still have the problem of using add-ons since it'll technically be a different computer. Kinda sucks simming without my favorite addons. I've RMA'd the 12900k motherboard last year and it took about two weeks to get it back. If you're wondering why I'm hanging onto all this hardware - I lend the hardware to my EAA chapter during our Young Eagle events (I need to finish the build on the 2nd computer). Edited February 23 by VirtualGAaviator Quote Link to comment Share on other sites More sharing options...
VirtualGAaviator Posted March 15 Author Report Share Posted March 15 What a fiasco? Whew! So I RMA'd my ASUS Hero Maximus Z790 motherboard. ASUS received it, claimed it was damaged (which I can assure you, it wasn't when I shipped it) and sent me an invoice for $663.00. That's close to $70.00 more than I paid for the motherboard. The damage they cited is a corner of the wafer that is broken, something I find it hard to believe happened in shipping. The damage, IMO, is more consistent with mishandling. I ordered, received and installed a Gigabyte Aorus Z790 motherboard. To my surprise and horror, I got the same results. BSOD and frequent application crashes. Therefore, I concluded that I sent ASUS a perfectly good motherboard and the real culprit is the CPU. Perhaps this theory is part of an active imagination, nevertheless; I present this theory anyway. ASUS received the motherboard, tested it and couldn't reproduce the issue. The tech, decided to create a real issue, rather than return it as received. Yeah, I know this is wayyyy out there, but I'm trying to make sense of how the board got physically damaged. Anyway a tech, during a phone call, suggested that I allow ASUS to file a claim on my behalf for the damage (I purchased the shipping label from ASUS). That's where I stand at the moment with this... crap. At this point, I've replaced the SSD drive, motherboard, and finally the memory. The problem is apparently a faulty i9-14900K CPU. Yesterday, I started to process, with Intel, to RMA it. Wish me luck! Quote Link to comment Share on other sites More sharing options...
Pils Posted March 15 Report Share Posted March 15 18 minutes ago, VirtualGAaviator said: Yesterday, I started to process, with Intel, to RMA it. Wish me luck! I feel for you, good luck. (Next time buy AMD. ;-)) 1 Quote Link to comment Share on other sites More sharing options...
VirtualGAaviator Posted March 24 Author Report Share Posted March 24 Yup. Perhaps I should have choosen AMD . ASUS approved my claim so I should be getting the ASUS Maximus motherboard back soon. I would have purchased my own label rather than ASUS's shipping label. except I would have needed to add $500 worth of extra insurance. Anyhow, I've been working for days trying to RMA my Intel i9-900K processor. I think I have one more hoop to jump through before they'll take it back. In the meantime, I've purchased an I9-900KF CPU and the sim runs. The CPU was the root of my problems. My computer woes are costing me a fortune. If it wasn't for missing simming I'd waited. Guess I'll get in a flight now. Cheers. 1 Quote Link to comment Share on other sites More sharing options...
Jim Michael Posted May 4 Report Share Posted May 4 I have nearly the exact same issue you did. I am running an NVidia 4070 and I-9 14900 cpu. I swapped out the g790 motherboard and the NVIDIA 4070 with new ones. Still crashing regularly. I ran Intels diagnostic cu check code for many hours and it passes with zero errors. I am at wits end with setting up X-plane 12 on a brand new $2000 machine! Quote Link to comment Share on other sites More sharing options...
VirtualGAaviator Posted May 4 Author Report Share Posted May 4 3 hours ago, Jim Michael said: I have nearly the exact same issue you did. I am running an NVidia 4070 and I-9 14900 cpu. I swapped out the g790 motherboard and the NVIDIA 4070 with new ones. Still crashing regularly. I ran Intels diagnostic cu check code for many hours and it passes with zero errors. I am at wits end with setting up X-plane 12 on a brand new $2000 machine! @Jim Michael I am finally back to flying, and my machine is running better than it ever has. I wound up throwing enough money at the problem. First, let's address your suspected issue. Your CPU is apparently damaged. Don't get your panties in a bunch; there is a fix (I enjoy being long-winded some days. I realize I could answer in 2 or 3 sentences) You will need to contact Intel and RMA the CPU. Unfortunately, you'll have to jump through the hoops that they'll put in front of you. If you're lucky, you may be able to return the CPU to the store it came from. I'd had mine for 3 months before the damage got unbearable. Yup! That's the fix. A new CPU. Here's my take on the CPU issue. Intel's CPU overheat protection system apparently does a terrible job. It's supposed to throttle down to avoid overheating. Mine apparently did throttle down because the system felt much slower than it should have, but I kinda ignored it It didn't throttle down enough to avoid heat damage. Why did your CPU overheat, you may ask. That's a great question. I choose an air-cooler. I'd read good things about the Noctua NH-D15 cooler, but the heat from the I9-14900 family was apparently no match for it. I bought a 2nd I9-14900 (the KF version as opposed to the K this time) and was able to run X-Plane beautifully with the NH-D15 installed. Since Intel claimed the issue was heat damage, I decided to go with a water cooler, the Arctic Liquid Freezer III 360. To my astonishment, the computer seemed to run much, much faster. I can finally see 80 & 90 FPS with relatively high graphics settings (albeit in cruise only). I'd never seen more than 45 FPS with the air cooler and Vatsim was a non-starter since I couldn't keep 20+ FPS, Anyhoo, I finally got my I9-14900K from intel, swapped it back in the computer and I couldn't be happier. I should mention that it took about 3-4 weeks from start to finish with Intel. Seems their reply time, (in my case) was about 3 or 4 days. Each email was prefaced with an apology for the delay in responding. Maybe they've sped up the response by now. Here's the reply you'd hoped I'd given - Heat damage. RMA or return the CPU, get a good water cooler. Hope this helps and good luck! Quote Link to comment Share on other sites More sharing options...
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