22886331 Posted April 28, 2019 Report Posted April 28, 2019 Hello, I just tried to update my TBM900 to the newest version(v1.1.9). However a box that I had never seen popped up as the screenshot attached. Is there anyway to solve this problem? I am pretty sure that I've put the e-mail address and password correctly. Thanks. Quote
Goran_M Posted April 28, 2019 Report Posted April 28, 2019 Change your X-Aviation password to something alphanumeric. No special characters. Quote
22886331 Posted April 28, 2019 Author Report Posted April 28, 2019 1 hour ago, Goran_M said: Change your X-Aviation password to something alphanumeric. No special characters. thanks budd. I just clicked "forget my password" and reset it with the exact same one before. And weirdly, problem solved~ 1 Quote
22886331 Posted April 30, 2019 Author Report Posted April 30, 2019 On 4/28/2019 at 11:36 AM, Goran_M said: Change your X-Aviation password to something alphanumeric. No special characters. Hi Goran_M, here comes a new problem: I couldn't activate the x-aviation license even though I've tried to reset my password. The screenshot is attached. Quote
Ben Russell Posted April 30, 2019 Report Posted April 30, 2019 13 minutes ago, 22886331 said: Hi Goran_M, here comes a new problem: I couldn't activate the x-aviation license even though I've tried to reset my password. The screenshot is attached. Your anti virus is blocking gizmo from contacting the license server via http. Quote
22886331 Posted April 30, 2019 Author Report Posted April 30, 2019 17 minutes ago, Ben Russell said: Your anti virus is blocking gizmo from contacting the license server via http. Well, I didn't install an anti-virus in this PC. Is there any other possibilities? Since I could activate the aircraft successfully when it was v1.1.8, but when it comes to v1.1.9, it fails. Quote
Goran_M Posted April 30, 2019 Report Posted April 30, 2019 Do you have a firewall running? Even Windows Firewall. Quote
22886331 Posted April 30, 2019 Author Report Posted April 30, 2019 13 minutes ago, Goran_M said: Do you have a firewall running? Even Windows Firewall. I just confirmed that even the WIN firewall was off. And here are my three logs files. GizmoLog.txt Log.txt TBM900_Log.txt Quote
Goran_M Posted April 30, 2019 Report Posted April 30, 2019 Your Gizmo log is telling us the installer cannot find a license. Something on your end is preventing the connection to X-Aviation to retrieve the license. Wait for Ben or Cameron to come back with a reply, as they're always working on activation issues. Quote
22886331 Posted May 1, 2019 Author Report Posted May 1, 2019 Seems that no one is willing to help with this annoyance. Is there anything I can do @-@从我的 iPhone 发送，使用 Tapatalk Quote
Goran_M Posted May 1, 2019 Report Posted May 1, 2019 Can you think of anything you may have done? Have you installed it on another computer of yours and run out of activations? I'm not accusing you of anything, but did you MAYBE install a copy on a friends computer? There is nothing in the activation that has changed from 1.1.8, so this is something that has 100% happened on your end. Quote
22886331 Posted May 1, 2019 Author Report Posted May 1, 2019 1 hour ago, Goran_M said: Can you think of anything you may have done? Have you installed it on another computer of yours and run out of activations? I'm not accusing you of anything, but did you MAYBE install a copy on a friends computer? There is nothing in the activation that has changed from 1.1.8, so this is something that has 100% happened on your end. Well, you remind me of something: since previously I encountered the problem of downloading the new version just as the very first screenshot in this topic. Before i reset my x-aviation password, I deleted my whole tbm-900 files(including uninstall.exe and other related files). Then I used another PC of mine to download the tbm-900 installer from the x-aviation to see if it worked. But I have never run that installer with that PC, because when I was about to do so, I just got your advice on resetting my password. So I just did as you said and downloaded the v1.1.9 using the origin PC. I don't know if it's because I downloaded the installer using another PC that caused the problem. If yes, i apologize for that. And would you please tell me if there's anything I can do to get my planes back? Thank you. Quote
Goran_M Posted May 1, 2019 Report Posted May 1, 2019 You'll need to contact Cameron at X-Aviation. http://www.x-aviation.com/catalog/contact_us.php?osCsid=e7e79b84261e2d650ab143b0f806166b Quote
Ben Russell Posted May 1, 2019 Report Posted May 1, 2019 5 hours ago, 22886331 said: Seems that no one is willing to help with this annoyance. Is there anything I can do @-@ 从我的 iPhone 发送，使用 Tapatalk Two people helping isn't no one. Just because you don't like the answers or that it takes time to figure out doesn't mean you have to be rude. Quote
22886331 Posted May 2, 2019 Author Report Posted May 2, 2019 9 hours ago, Goran_M said: You'll need to contact Cameron at X-Aviation. http://www.x-aviation.com/catalog/contact_us.php?osCsid=e7e79b84261e2d650ab143b0f806166b Thanks, I'll leave a message there. Quote
22886331 Posted May 2, 2019 Author Report Posted May 2, 2019 7 hours ago, Ben Russell said: Two people helping isn't no one. Just because you don't like the answers or that it takes time to figure out doesn't mean you have to be rude. My bad budd, my bad. Pardon me please. Quote
22886331 Posted May 7, 2019 Author Report Posted May 7, 2019 You'll need to contact Cameron at X-Aviation. http://www.x-aviation.com/catalog/contact_us.php?osCsid=e7e79b84261e2d650ab143b0f806166bhello Goran, I left a message there, but days pass and there is no reply. Is there any other thing I can do? I am so desperate now. Will it help if I reinstall The X-Aviation and the aircrafts inside? Or can I try to activate The X-Aviation with another PC to see if the problem is just caused by my computer? Pleeease help, Mr Kind!从我的 iPhone 发送，使用 Tapatalk Quote
Goran_M Posted May 7, 2019 Report Posted May 7, 2019 Did you get a return email with a support ticket number? How long ago did you contact X-Aviation? Did you send more than 1 email? Quote
22886331 Posted May 7, 2019 Author Report Posted May 7, 2019 Did you get a return email with a support ticket number? How long ago did you contact X-Aviation? Did you send more than 1 email?Yes I’ve got the ticket number #GV631, I left the message on 2nd May. I just left one message there.从我的 iPhone 发送，使用 Tapatalk Quote
Goran_M Posted May 7, 2019 Report Posted May 7, 2019 You will be replied to. Please don't send another email, as it will reset your original one. Response time is usually 3 days, but in busy times, it could take a little longer. Quote
22886331 Posted May 7, 2019 Author Report Posted May 7, 2019 You will be replied to. Please don't send another email, as it will reset your original one. Response time is usually 3 days, but in busy times, it could take a little longer.Get it. Thanks bro.从我的 iPhone 发送，使用 Tapatalk Quote
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