JustinWheat Posted September 17, 2016 Report Posted September 17, 2016 I have paitiently waited most of the week to get my downloads reset through X Aviation for the Saab 340. My order # is 23573. Can someone please help me with this? Quote
Cameron Posted September 17, 2016 Report Posted September 17, 2016 What is your support ticket number? Quote
JustinWheat Posted September 17, 2016 Author Report Posted September 17, 2016 I deleted the email. Would you like me to resend the request? Thanks for the prompt response. Quote
Cameron Posted September 17, 2016 Report Posted September 17, 2016 I deleted the email. Would you like me to resend the request? Thanks for the prompt response. I'm asking because I can't find any ticket from you at all. Quote
JustinWheat Posted September 17, 2016 Author Report Posted September 17, 2016 Ok I'll resend the request right now. Just sent request with order #. Quote
JustinWheat Posted September 17, 2016 Author Report Posted September 17, 2016 I did not get a email reply with a support ticket #. I am using an iPad at the moment. Is this normal? Quote
JustinWheat Posted September 17, 2016 Author Report Posted September 17, 2016 Ticket# is KVI8M. Email just now came through. Quote
dpais Posted October 7, 2016 Report Posted October 7, 2016 Dear Cameron, I am having the same problem. I filed a support ticket (Ticket #3CC5T) on September 21st requesting download reset of the SAAB 340 and I have not received a reply yet. My SAAB order number is 12517. Thanking you in advance for your help Diogo Quote
Ben Russell Posted October 7, 2016 Report Posted October 7, 2016 Support times may be longer than normal due to Hurrican Mathew. Your patience is appreciated. Quote
dpais Posted October 7, 2016 Report Posted October 7, 2016 I have waited for two weeks. I can wait a little longer 1 Quote
Fransson Posted October 8, 2016 Report Posted October 8, 2016 I have the same issue. Been asking for reset for the SAAB several times since summer (with plenty of times between) and I have not recieved any reply at all from you. Yes, I have checked my spam folder. Quote
Cameron Posted October 8, 2016 Report Posted October 8, 2016 1 hour ago, Fransson said: I have the same issue. Been asking for reset for the SAAB several times since summer (with plenty of times between) and I have not recieved any reply at all from you. Yes, I have checked my spam folder. There is absolutely ZERO support tickets in our system from you using the e-mail address you have used signed up to this forum, or even from the name of your X-Aviation account. If you would like to prove your multiple support tickets exist, please provide me with at least one of the support ticket numbers you would have received from an immediate auto-reply back. If you do not have record of such a ticket creation, then this would explain why you have received no response...because we don't have anything in our system to start with from you! It's not a matter of ignoring you at all. You may also directly e-mail support@x-aviation.com. This will contact the same system and auto create the support ticket number. Quote
Fransson Posted October 10, 2016 Report Posted October 10, 2016 After personal contact was initiated, this was swiftly solved. Looking forward to fly my SAAB again. Thank you. 1 Quote
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