You replied to a newsletter, which is not using a support email and is hardly monitored. Our contact page has both a form or instructions to send an email to our support address. The fact you waited so long, while a testament to patience, is also on you for not actually attempting to contact us through the most obvious method any other customer uses.
It wasn't. It was a get info box and a checkbox selection. That certainly shouldn't be considered a power user, I hope!