How do I get support for X-Aviation Activation not working

[dleuen]

I opened a ticket in October about getting a message "Please login again" on the X-Aviation activation dialog which pops up every time I start X-Plane. I thought it was just an annoyance because the CL650 was still working. But now I tried my C525 and it is not working at all and I am unable to activate it. The ticket was closed without any resolution in October but I've re-opened it and am not getting any response. Has anyone seen this error before or know how to resolve it? Is there any other way to get support? Its extremely annoying to have such expensive add-ons have such poor licensing support. The ticket number is 1367 in case anyone from support monitors these forums. I hope this is just an oversight and not the standard mode of business.

[diamonddriller]

At this time, there are two activation systems in use by X-Aviation.  The older (and still the prevalent one) is with Gizmo, but the newer version is diferent.  Are you on a Mac or PC?  Have you filled in the new activation window that appears with the C525 - maybe a silly question.....

[dleuen]

Yes this is on Windows. I have filled out the Activation window with the C525 and have re-installed it twice. I haven't tried re-installing all of X-Plane 12 yet. I would prefer not to. Its not a matter of wrong credentials because if I intentionally put in the wrong email or password I get a message saying that, not the "Please login again" message. 

[dleuen]

Well I booted into Linux and did an install there and that did work. So it could be something on my side but without any help I don't know what needs to be fixed. The error message is not very descriptive and I don't see anything in the log that is helpful either.

[Pils]

May help if you provide a screenshot.

[dleuen]

Thanks. I did post screenshot and log to the ticket but here is the screenshot. I've now re-installed X-Plane and still got the same error. This is what I get after entering the correct password and clicking Login. I've verified that anti-virus hasn't quarantined the plugin also. I'm running out of ideas of what to try. 

 

[Pils]

And the Log.txt, sorry

[dleuen]

I should have known lol. I feel like this machine id is blocked or something. Because like I mentioned I dual booted into linux and was able to activate. And on the linux install it has a different machine id.  Here is the log.

Log.txt