TBM900 shuts X-Plane down regularly

[3p13c3t0p]

Hi - I am using a newly  purchased TBM900 by X-Aviation, love the graphics and that all the instrument controls are actually live.  However it regularly shuts X-Plane completely down.  I notice in the TBM900 log file it always says "Something reloaded Exception Handler"  after it crashes.  I have only Firefox running on this PC during flight,  I the PC use it only for the simulator.  I run (latest updated) Windows 10,  an Asus Prime X570-PRO motherboard with 8G ram,  all I remember about the CPU is that it's a AMD Ryzen 6-core.  The graphics card is a AORUS GEFORCE GTX 1060 with 6GB GDDRS.

    Anyone have anything ideas what may be telling the exception handler to reload and what can be done about it?

Thanks,

Don

 

[3p13c3t0p]

Just to let everyone know, AI was already disabled and my TBM900 wasn't on the AI list in the X-Plane FLIGHT pull-down menu, anyway.  I removed the other planes that were there and am trying another flight.   Anyone know of another place to disable  "AI" in X-Plane or in the TMB900 submenus?

Thanks,

Don

[RobW05]

20 minutes ago, 3p13c3t0p said:

I removed the other planes that were there and am trying another flight

That's the correct step. No AI planes should be set. 

Also in case you are running a third party traffic plugin make sure it isn't set to control xplane AI. 

[3p13c3t0p]

Not to my knowledge. I am runnning only Xplane - TBM900..    (firefox is running, I look at Skyvector during the flight).   We'll see how it goes.

Thanks  Don

[3p13c3t0p]

It Still Crashes X-Planes. . . . .

[Goran_M]

Exception handler crashes are caused by AI traffic.  But if it's CTD'ing without AI traffic,  will need your log.txt file immediately after the crash

Edited January 20, 2020 by Goran_M

[3p13c3t0p]

Thanks, it's attached.  I did a flight after the last crash, so search for the word "Something" and you'll see all the crashes. I have been doing my own troubleshooting, like X-Plane being the only program running,  turned off real-time weather & time,  etc.  I've removed all the planes in the "Flight/A.I. . . . " windows.  

Thanks for your help

Don

TBM900_Log.txt

[Goran_M]

Need the log.txt file.  Not the TBM900_Log.txt file

[3p13c3t0p]

In the X-Plane Directory?  It's attached,  Sorry.

Don

Log.txt

[Goran_M]

It's crashing the sim even before fully loading.  I can see you have very outdated Graphics drivers.  Update those and try again.  Please post back results.

Edited January 20, 2020 by Goran_M

[3p13c3t0p]

I don't understand, most times I'm a couple hours into a flight and that's when it crashes. Before "what" is loading?  I tried updating the drivers but it says I have the latest already. I will keep checking into it.

Thanks,

Don

[Goran_M]

From the log being incomplete, it basically telling me the sim itself isn't finishing loading.  

Your drivers are version 432.00, and current drivers are 441.87

By all means, if it crashes again mid flight, please post another log.  But try to update your drivers first.

[3p13c3t0p]

I've updated the drivers as you suggested, and so far the sim has not crashed.  Looking like that was the problem.

Thank you very much.

Another question,  are you charging us for your help?  I have 2 bills on my CC with really vague explanations, both use the work "gaming".  I didn't do these, so I'm asking are these for your support??  

Thanks again,

Don

[Goran_M]

Just now, 3p13c3t0p said:

I've updated the drivers as you suggested, and so far the sim has not crashed.  Looking like that was the problem.

Thank you very much.

Another question,  are you charging us for your help?  I have 2 bills on my CC with really vague explanations, both use the work "gaming".  I didn't do these, so I'm asking are these for your support??  

Thanks again,

Don

Not at all. These Charges definitely did not come from us. Best check with your bank and ask for a “chargeback” if they are found to be fraudulent. 

[3p13c3t0p]

That's what I thought.  Thanks,  and thanks again for the help.

Don

[3p13c3t0p]

Got some bad news,  X-Plane still shuts down.  It shut down a couple times, even sitting on the tarmac at an airport overnight. At some point it shut down. I've attached the log file, I was getting ready for approach to KSTL from KYNG.   Got any ideas?

Thanks,

Don

Log.txt

[Goran_M]

You still have AI traffic enabled.  Either 3rd party, scenery or in the X-Plane menu.

[3p13c3t0p]

This PC is dedicated to the simulator, nothing else is running on it, only Windows 10 & X-Plane. I don't use it for email, work or anything else.

What exactly is  "A I" ?  Is it the other planes on runways and in flights?   Have you got any suggestions where in X-Plane to look, so it can be disabled?  I reduced the "number of world object" and  "visual effects" and this morning it still crashed just before landing after a 2 hour flight.  Frustrating, need to find this.  I'd send the log file but I've restarted X-Plane.

Thanks,

Don

[Goran_M]

In your aircraft configuration screen, you'll see an AI Aircraft button just above the "search" field.  Click on that and make sure you have no aircraft listed.

This is something that is being worked on, but it's not easy, because when the crash happens, the error report doesn't give us much to go on in the way of troubleshooting.  For now, disabling AI traffic is a workaround to the problem.

[3p13c3t0p]

I did that at the beginning of this thread. But I just noticed that 3 aircraft are there again.  So I should check everytime.

Thanks for your help.  Good luck at figuring this out.

Don