Messy Posted January 14, 2020 Report Posted January 14, 2020 Hi everyone, 1.1.9 installed and activated. Downloaded 1.1.11 from my account and the update installer will not recognise my email address, I am now stuck on the purchase validation page. Tried the original 1.1.9 installer and that's now the same, so if anything happens to my current install it looks like I won't be able to reinstall the TBM. I have raised a support ticket and quoted my order number but still waiting for a reply. Tried installing as Admin, virus and firewall of, booted into safe mode, nothing works. Is there something I've missed ? Quote
Goran_M Posted January 14, 2020 Report Posted January 14, 2020 Can you post a screenshot of what you are seeing? Quote
Messy Posted January 14, 2020 Author Report Posted January 14, 2020 Hi Goran Thankyou for replying so quickly. I'm not very pc savvy so I hope I have done this right. Quote
Goran_M Posted January 15, 2020 Report Posted January 15, 2020 That’s what I thought you were seeing. Please change your Windows UI scaling to 100%. Your password field is hidden due to the larger scaling. Quote
Messy Posted January 15, 2020 Author Report Posted January 15, 2020 Hi Goran, wow what a simple solution. It worked a treat. Big thankyou to you and Cameron. Quote
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