TBM will not work after power failure [SOLVED]

[toneill]

This morning I purchased your TBM 900 product and managed to get it installed, started X-plane 11 and loaded the aircraft. After starting X-plane and loading the TBM aircraft and entering my email, etc. the aircraft was authorized and the tutorial started.  Everything seemed great until about 45 seconds into the welcome tutorial there was a power failure and the computer stopped. Of course this is no fault of yours LOL.   However after power was restored and I restarted the computer, and X-plane and loaded the TBM I have experienced a problem that I have been unable to resolve.

 After testing all this morning I can determine no problem with X-plane – all the other planes work as expected. The problem is only with the TBM

Here are the symptoms
 

I use 4 screems  - the main screen is totally light gray and the simulation is paused and I cannot get it off pause. I can see the plane interior on the top three screens. I see the maintenance menus on the left etc. but no matter what  cannot get the simulation to un-pause. Pressing P or the pause symbol causes a momentary flicker – the prop moves a little – but the simulation remains paused. On the extreme right of the main screen I see the Gizmo menu. Nothing on the menus seems to work – including the TBM plugin menu.

To try and fix things I did the following

- Removed all uncecessary plugins

- Removed and re-installed the TBM ( a pain because my internet is slow and it is a big download)à

- Re-installed (updated) X-plane 11.

- Checked the online forums and found no one with a similar problem

Please help me get it working. Obviously I am excited to try the aircraft out but am getting nowhere. The first 45 seconds seemed pretty good ;-). I wonder if something in the registry got corrupted. Does the un-install remove ALL the registry entries?  Is there a log file somewhere I need to post>

Any help greatly appreciated. 




 

[toneill]

Further to above I have been trying to track this down and found some log files - attached.  

A problem seems to occur when trying to open the flightlog - this error is triggered

2019-12-09 12:52:20 TBM900[helpers.c:1076]: Cannot open directory D:\Program Files\X-Plane 11\X-Plane 11\\Output\TBM900\flightlog: The system cannot find the path specified.

Note the double backstroke before the Output directory  \\Output   .  

Any ideas how to fix this?  In case you are wondering the  D:\Program Files\X-Plane 11\X-Plane 11 part of the path is correct.  It is relic from an old installation.

Please help!  thanks

I have created a support ticket for this

 

 

TBM900_Log.txt

GizmoLog.txt

Log.txt

[RobW05]

7 hours ago, toneill said:

I use 4 screems  - the main screen is totally light gray and the simulation is paused and I cannot get it off pause.

The last time you had the TBM running your system crashed, right? In that case, when you load it up next time you will get a window telling you that your last flight wasn't completed and it asks you if you want to continue where you left it or start a new one. Maybe, due to your 4 monitor setup this message is somehow hidden out of sight and it seems to you that it's frozen, while the TBM is just waiting for a "yes" or "no" input.

Maybe you can temporarily switch to one screen and check if that's the case. 

[toneill]

Thanks for your response RobW05. Interesting possibility. I reduced the screens to one with no different result.   In any case after a lot of sleuthing last night I fixed the problem myself by looking at the TBM and X-plane logs and found that there was a problem in the \output directory.  I found another post here where the author suggested deleting the \output\TBM900 directory to fix this.   Started everything up and all was working again.   Finally got to try this aircraft out and was not disappointed.