Piper2201 Posted January 5, 2019 Report Share Posted January 5, 2019 (edited) I've had no trouble up till today...Went to fly her and I get authentication failed...Reset my password here and still can't get past the prompt. Any ideas? And now I can't get it to go away at all...2nd Pic... Edited January 5, 2019 by Piper2201 2nd pic Quote Link to comment Share on other sites More sharing options...
Piper2201 Posted January 6, 2019 Author Report Share Posted January 6, 2019 Now I can't even run the installer to do a fresh install...1.1.1 or 1.1.3... So can any one point me in right the right direction for assistance? Is it through a ticket or simply waiting for them to see the post? Quote Link to comment Share on other sites More sharing options...
Goran_M Posted January 6, 2019 Report Share Posted January 6, 2019 Do you have a firewall preventing authentication? Quote Link to comment Share on other sites More sharing options...
Piper2201 Posted January 6, 2019 Author Report Share Posted January 6, 2019 I checked...And I couldn't find anything to show it was blocking the installer... When I went to respond to your post, It told me again my pass word was invalid? So I had to reset it. I have had zero problems until yesterday. And I am at a loss to figure out what is going on. Quote Link to comment Share on other sites More sharing options...
Goran_M Posted January 7, 2019 Report Share Posted January 7, 2019 Does the same password work on your X Aviation account? Quote Link to comment Share on other sites More sharing options...
Piper2201 Posted January 8, 2019 Author Report Share Posted January 8, 2019 23 hours ago, Goran_M said: Does the same password work on your X Aviation account? Goran, Thank you...I checked the "X Aviation account" and after I reset it (X Aviation account) problem solved...Installer worked... Never thought about it... Thanks again... Quote Link to comment Share on other sites More sharing options...
Piper2201 Posted November 6, 2020 Author Report Share Posted November 6, 2020 So here we go again... Saab 340 and TBM900, both can not be used...I updated everything like I did a year ago. I checked everything to make sure it wasn't being blocked. But this time nothing worked??? I am at a loss...And need help... Quote Link to comment Share on other sites More sharing options...
Goran_M Posted November 7, 2020 Report Share Posted November 7, 2020 If it's the same problem happening again, and you're getting a message telling you to connect to the internet, then there is definitely something preventing you from connecting to the XA servers. Turn off all internet security and all firewalls and try again. Also, do you have more than 1 account at X-Aviation? Are you using symbols in your password? 1 Quote Link to comment Share on other sites More sharing options...
Piper2201 Posted November 7, 2020 Author Report Share Posted November 7, 2020 5 hours ago, Goran_M said: If it's the same problem happening again, and you're getting a message telling you to connect to the internet, then there is definitely something preventing you from connecting to the XA servers. Turn off all internet security and all firewalls and try again. Also, do you have more than 1 account at X-Aviation? Are you using symbols in your password? "Are you using symbols in your password?"....I was...Changed the password to one without a "Symbol" and BOOM...I got them both back... Thanks Goran for the fast response... Quote Link to comment Share on other sites More sharing options...
Goran_M Posted November 7, 2020 Report Share Posted November 7, 2020 Happy to see you got it straightened out. 1 Quote Link to comment Share on other sites More sharing options...
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