KEY expired help needed.

[philwhite]

I purchased the Enhanced Island of Oahu some time ago an i have recently built a new computer and want to install it on there.

When i log into my X-Aviation account and download the installer the install fails due to an expired licence key so how do i get it valid again please. I have sent a ticket about a week ago and have had no response yet.

 

Thanks.

[philwhite]

Well i am a bit shocked to say the least. I received an email with a link to re-download but with a 5 Dollar charge, i don't think i will be bothering.

[Cameron]

On 6/22/2017 at 1:30 PM, philwhite said:

I have sent a ticket about a week ago and have had no response yet.

This was inaccurate. You received a response within the 3-day window.

RealScenery products are on a premium bandwidth server, with the access fee we receive passed on to you. Small price for not having backed up your software.

As per our policy, all other products are unlimited downloads.

[philwhite]

17 hours ago, Cameron said:

This was inaccurate. You received a response within the 3-day window.

RealScenery products are on a premium bandwidth server, with the access fee we receive passed on to you. Small price for not having backed up your software.

As per our policy, all other products are unlimited downloads.

You are right regarding the response time and i am sorry about that. I have been busy and thought it was longer.