Request Reset Help

[Patricio Rustan]

Hi everyone,

I have sent two emails to X-Aviation Support to Reset the key of the IXEG. The thing is that I sent it a couple of days ago and had no response yet. What do I have to do now, because I don't want to spam their email.

Best regards,

Pato

[mmerelles]

1 minute ago, Patricio Rustan said:

Hi everyone,

I have sent two emails to X-Aviation Support to Reset the key of the IXEG. The thing is that I sent it a couple of days ago and had no response yet. What do I have to do now, because I don't want to spam their email.

Best regards,

Pato

support@x-aviation.com response time is 3 business days. every time you send a new email you start over.

[Patricio Rustan]

So that means that by Monday this should be done?

[Litjan]

47 minutes ago, Patricio Rustan said:

So that means that by Monday this should be done?

Make sure you read the process correctly. Did you get a ticket number for your support request?

If the answer is yes, then wait. (It normally takes up to three business days, but could take longer in some cases).

If the answer is no, you did something wrong and nothing will happen.

Jan

 

Edited April 22, 2017 by Litjan