X-Aviation has to be polite, but users don't (we), so people like Michael and such who talk shit in the ORG when they didn't even try this plane or whatever, are douchebags and they never change. Sadly we have a long dark history about trolls in the ORG when their business is in danger. I myself am still shocked about Nicolas insulting me in some mails because I tried to defend Javier... javi, if I were you, I wouldn't refund that guy. They know what they buy or next time they will...it's natures selection. Now they know they can have whatever thing with a single rant and that sucks. Patience my friend, patience xD