Hi,
First of all I would like to tell you that I really enjoy your product. And I mean it. Unfortunately, the following part of the post will be a bit rougher...
I read through the comments posted by other members, regarding the ILS problem. In reality this is a deal breaker, and maybe they use rougher language than they should, but especially the ones that bought the product recently, are extremely unhappy with this issue.
First let me put this in perspective: The model costs about 65$, which is about the same price as the whole X-Plane game on Steam. That makes it relatively expensive. Some people argue that it is the most expensive GA aircraft. Can you see the reason why your (new) customers are angry that a very basic system is completely not working?
Now, why am I actually bothered about this ILS problem: It is nowhere mentioned on the x-aviation website that the model is at the moment bugged. It is sold as per description, which is very comprehensive.
In my opinion, as developers you had a couple of options to deal with such a problem:
Remove temporarily the plane from sale. That would prevent angry new customers until the patch is out.
Mention somewhere visible that the model has a problem and that a fix is in development, so that if an user decides to buy your product, at least he is informed about the situation.
Had you done one of the things above, I would have been informed, and delayed my purchase. But I guess 65$ more for you is more important that satisfied customers.
All that your customers want from you, is to know a approximate date for the real fix. Workarounds that affect the other airplanes form the game are not a solution.
It would be nice, if you could make a post with the information regarding the expected patch date.
Also, one of your remarks, is that we are "wasting time writing posts [...]", in reality we, the ones writing posts, are your customers and we are letting you know that your (expensive) product has a problem.
Lastly, that paragraph 8 that you quoted is not holding true against European Electronic Commerce Law. All online purchased products are having a 14 days return policy or another form of quantification (Steam has 8h of product use, Google Play has something similar). Let me remind you that if you accept a purchase initiated from within EU, and having EU billing details, you have to respect the EU law irrespective of where the online shop is situated. Maybe you want to talk to somebody from x-aviation, because that clause might escalate sometime.
Regards,
Matei