craighardy

You brought up the issue that "The documentation explicitly states support is through these forums only on this product." My response was to show that your documentation is not clear on that point as it mentions the forum in relation to questions dealing with DAHER-SOCATA and Garmin. My issue is not related to either. I brought it up because YOU mentioned the documentation, and the documentation does not say what you claim it says. Pointing out this forum and limiting questions ONLY to this forum are not the same. Your website says that people can submit ALL questions, and is not limited to SALES and ACTIVATION as you say. If you wish to say that "The documentation explicitly states support is through these forums only on this product." then your documentation should say so. It does not! Well, I'm glad to hear officially for the first time from a representative of X-Aviation that the team is working on it. Looking over the comments on this thread, I cannot say that I find the comment by a member of the forum that "he's waiting for fix" to be at all reassuring. Is that being told that "the team is working on it." Really? Nor do I find your attempt to "scold" me for something that the documentation clearly does not state while ignoring the main issue to be reassuring either or an example of good customer service.

Your website says: Please use the form on the right to contact us with any comments or concerns. Also consider visiting our forums for quicker answers from those in our community. We will reply as soon as we are able and will endeavor to reply within 3 days, but usually quicker. Your documentation says: Although we will on occasion refer to real-world training materials in this document, this product is in NO WAY endorsed by DAHER-SOCATA or Garmin. Please DO NOT contact them with questions about this product. If you have any questions, post them on the X- Pilot.com forums at the following web address: http://forums.x-pilot.com/forums/forum/219-hotstart/ Neither the website nor the documentation limits support ONLY to these forums. In fact, your website says "Please use the form on the right to contact us with any comments or concerns." Nothing about it being limited to sales and activation support. The problem I'm experiencing is neither DAHER-SOCATA nor Garmin related. Therefore, your documentation is not clear and does not say explicitly say that "support is through these forums only on this product." If instead I had a question about the performance of the aircraft and how it works or Garmin related question, I would have gone first to this website. That was not the case. My purpose was to report a bug, that is not allowing the tbm900 to run properly on a triple-monitor setup. That bug has nothing to do with DAHER-SOCATA or Garmin!!! In any case, your response to me was not the kind of support expected, and falls short of support as it does not address the issue in this thread.

I reported the problem with multiple monitors to them last Sunday Nov. 11. They created a ticket and have not even responded to me. Hope it's because they're so busy trying to fix this.

Disabling effects for exhaust and icing has no effect. Still get the green pea color and other weird effects.

Same problem here. I also experience the same pea green color and weird effects with multiple monitors. Parts of the display panel appear in the left and right-hand monitors where they should not be. In its current state, it's not usable. There should have been a warning about this not working with multiple monitors. I would not have bought it in that case. The first screenshot is my left-hand monitor, the second is the center monitor and the third is the right-hand monitor. Has everyone reported this?