Well, I can't say I make all of my customers happy, because I no longer work and don't have to keep customers happy. However, in my working life the ethos has always been "the customer is always right" and that has stayed the same right across all the companies I have worked for or with. You kept the customer happy 100% of the time or you found another job, and that applied to all the staff working there. Yiou didn't push awkward customers away, and you certainly didn't insult customers. Not if you wanted a job. Re the org, nothing is skewed, thank you. I merely go by the fact that the number of people they are haemorrhaging is too many for a "successful" business enterprise. Be that 5% or 55%, sooner or later they will end up with more evacuees than retained customers. Whether that day is tomorrow or in five years time is irrelevant. It's coming. Even just going on the number of active members here, I think the most was 270 in September 11, if I recall. Checking the org now, they've had 49 visitors. Wow. Huge customer base. But that's all I'm going to say. I'm out.