Am I being dramatic? Due to the fact that I purchased something online from a company that I am not familiar with yet and then download the product only to find out that it does not work? I exchange very personal information, my credit card, home address, phone #. I do not think that is dramatic. When I order a product, I expect some 'hick ups' and updates (I should know, I am a Quality Assurance Engineer) but I could not even download the product? Listen I do not want to come across on a bad foot here, I have been flying sims for years, and I recently switch over from FSX SE because I felt Xplane 10 is a better product, especially how realistic it looks. However, the one thing that was missing from the default XPLANE are the clouds are horrible. So I had read many positive reviews on your product, and I was hoping this would solve my dilemma and make my switch of from FSXSE (Steam Edition) worth it! I truly believe that, Xplane will over take the FSX user base in the next couple years, because the products and adds on are better. I might even have ideas on how you can win over users like myself, who used FSX and to pull them over to Xplane products, but that is a different conversation. Now having said that, this might be an easy fix for you guys, but I did not get an email from anyone 13 mins after I emailed you. Could you please resend and we can clear this up? Thanks Rom PS it was late when I did download your product, so I might have come across as a bit harsh. However, I would like to have this issue fixed, so I can see the results and both parties will be happy.