Cameron

Hello Cameron. I see you writing about freeze I  have the same probleme

Yerstarday I updated Win 10 and today after activated licensing when I put mail and pasword ask (Freeze) and whriting (Please type freeze to agree) please help me .I dont can activate my products

G'day Cameron.

Just read your response.

I have filed 2 requests now via your support system if thats what you call it.

I am appalled at your initial post why? Because waiting for now 7 days for a product i legally purchased then used your system twice via your support ticket system which clearly hasnt worked is "MY PROBLEM"?

I am not  dickhead i am an real world A-320 Captain ex 330 as well and certainly know how to put in a support request.

Feel free to check my website www.vortexaviationphotography.com if you would like "proof" of that unless i somehow can get flightdeck acces on hundreds of occasions of the last 20 years.

I again have filed now 2 support requests via your system off the hotlink next to the 737 under my downloads.

Firstly your assertion that i have an agenda if complete rubbish i just want to download a product i have purchased legally and from many of my posts here and elsewhere enjoyed a lot.

This is the bullshit that gives xaviation a bad reputation.

I file a support request get no response not even an email to acknowledge my support request.

Then i post on your boards after waiting 6 days for some kind of response and i am accused of causing trouble because your system clearly isn't working.

You accuse me of lying and not lodging a support request even though i have lodged two!!!!!

My original request was lodged last Thursday Australia time. My second request was lodged last Sunday some 72 hours later.

Its now 7 days later and still the product remains unable to be downloaded.

I have no barrow to push I just want access to a product i legally purchased only 7 months ago.

If you feel to deny me that because I am not prepared to take second class service having used your support system which has obviously failed in this case(7 days from my original request now 4 days from my second one) go right ahead.

What would i have to gain by criticizing a product I have recommended to so many people? Well? Or would you like me to prove that as well?

When you accuse someone of lying(prove you put in a request) and I mean how can i prove i did when your system doesnt even send an acknowledgement of of the request?

I guess this is my fault as i expected X-Aviation to support its customers.

Regards

Captain Darren Howie

Hi Cameron!

I'm sorry to say that SMP and RWC do not work at all (although I thought is does), I'm so diappointed. I have recorded a screen video (see attachment) that shows you the problem: I enter my email and password, both product seem to activated, and few seconds later the popups comes up agin. It is a mess, believe me! Any idea? Is it possible to check if my auth request arrived at you server? I want to see clouds!!!! Thanks for any kind of help.

All the best

Benedikt

x737project

www.eadt.eu 

noactivation.mov

Hi Camerpn!

Thanks for taking care of SkyMaxx customers. Please have a look at the log.txt I have attached to this PM. I purchased SMP + RWC and hope we get it done!

btw: The installers really don't run on Sierra. We have to sudo the package contents to install both  SMP and RWC!

Thanks again and all the best

Benedikt

x737project 

Log.txt