bowingic Posted February 7, 2016 Report Posted February 7, 2016 Hi I reopened a support ticket #HBSMJ as the issue was the same, and received an acknowledgement email on 16th January, but as yet have had no response. I'm wondering if I should have created another support ticket or if something has gone wrong. I wasn't sure how long to wait as I know support requests patience, and I don't mind that. Thanks for any assistance Ian
Cameron Posted February 7, 2016 Report Posted February 7, 2016 Seems you're referencing a support ticket which was already closed and dealt with, which I think you replied to after the fact months later. Please submit a new ticket.
bowingic Posted February 8, 2016 Author Report Posted February 8, 2016 Thanks Cameron....sorry, yes I did reply to the previous support ticket and when I received the email reply it said the ticket was reopened, I assumed that it was OK to do it that way. I'll submit a new ticket.
kite Posted February 17, 2016 Report Posted February 17, 2016 Hi, I hope this could be a way to contact Cameron to solve my problem. I sent few enquires concerning the same problem...I know now how the priority works, but it seems strange to wait a response for a week from the last enquiry. Same problem, 4 licenses still available ( 2 copies of SkyMaxPro 3.0 purchased, 2 machines activated), but in the activation the response by the server is all licenses slot used or something like that, I don't remember. I don't know if it could affected it, but I had the previous version 2.0 and the updating in three of my machines. Right now I have three machines Windows 10 and a Mac Book Pro. Please help !!!! Paolo
Cameron Posted February 17, 2016 Report Posted February 17, 2016 Forums are not a section for this type of support. Please refrain from sending multiple tickets as you have.
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