Activation problem taking too long to fix????

[graidia]

 

 

Hi

I have skymax pro 2.1.1 and last couple of weeks in had problems with my new computer.To resolve the problem i installed the system 3  times.Last time i wanted to activate skymaxx pro and received the messsage that all available slot had been used.I contacted x-avition last saturday to fix the problem, they opened a ticket and told me the problem should be fixed  in 3  days.till now, i'm still waiting.can some one tells me is that delay normal, because i had the same problem with opusfsi and flight1 resolved the problem in few minutes.

 

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Best Regards

kais

 

Edited November 19, 2015 by kgavionics

[Cameron]

Provide your ticket number.

[graidia]

thanks Cameron for fast reply

my ticket number is Ticket #0KNA1

 

thanks in advance

[Cameron]

Thanks for providing that. I'll look into why this went amiss for so long.

[Cameron]

kais,

 

Sheesh, you made it sound like you haven't been answered in weeks, which certainly is not the case. We'll get you taken care of, but after reviewing this you're just a little out of the normal response time.

 

Cameron

[graidia]

Thx Cameron every thing is working fine now.Next week i'm gonna update to version 3.