Won't install... Mac OSX (Snow Leopard)

[Jacoba]

I've downloaded the zip.

Unzipped it and get the folder with the installers etc...

Click on C152-osx-installer.app and nothing... just sits there.

[Cameron]

Jacoba,

Perhaps try a restart of the computer? I presume you are, but are you logged in as an admin?

I have just double checked the installer on my Snow Leopard install, and also had a fellow developer run a Mac test earlier in the day. Aside from that, plenty of Mac customers so far!

Which version of Snow Leopard are you running?

[Jacoba]

I running Mac OS X 10.6.4,

Let me try the restart.

BRB...

[Jacoba]

Did the restart, but still unable to install.

Click on the installer, the icon "jumps" like they usually do but then nothing... nada.

I am logged in as Admin on my system.

[Cameron]

Hi, Jacoba,

Okay, I'll help you better sort this out.

Can you please submit a ticket in the system here to further assist you?: http://www.x-aviation.com/catalog/contact_us.php

Please be sure to include your order #!

Thanks!

[Jacoba]

FYI,

I just downloaded a couple of apps for Mac and installed them w/o any issues.

I'm still investigating on my end.

[Cameron]

FYI,

I just downloaded a couple of apps for Mac and installed them w/o any issues.

I'm still investigating on my end.

Hi, Jacoba,

I trust your abilities with your own computer, and understand things can happen. We'll definitely make our best effort to get to the root cause of the issue you have experienced!

[Jacoba]

I know you will, thats' no biggie on my end.

I'm just flummoxed, as this is the first time I've had anything like this with my Mac.

Also I noticed the "installer" actually as an .app (application) extension and not the usual .dmg extension most Mac installers come with.

Dunno if this matters or not.

[Cameron]

Also I noticed the "installer" actually as an .app (application) extension and not the usual .dmg extension most Mac installers come with.

Dunno if this matters or not.

Hi, Jacoba,

The app extension is an actual application file, just like Safari, iChat, etc. The .dmg files are images, and are equivalent to things like a virtual CD in your drive.

You should not be seeing the .app extension there. Normally OS X hides that, and that definitely may be a great place to start. Thanks for sharing that information!

In the meantime, please see the response to your e-mail support request, and if you don't mind, I may pick your brain on this a little more as I continue to investigate and solve this issue so we can prevent it in the future.

[Jacoba]

Absolutely!

Thanks for the fast response and the replacement zip file.... I'm off to take the 152 up for a spin!

;D ;D ;D

[ArteeEdgar]

Hi,

what was the fix for this, I am having the exact same issue... Was the new .zip file the answer? I submitted a ticket.

 

thanks

Bob