Cannot login or use Xaviation product

[Arctic Air Cargo Hauler]

Hi,

I am not one to usually complain, however 2 days ago I bought the BAE 32 from XAviation, and when I registered I used by accident the wrong email address. WHen I try to login so I can download and use the plane I paid for it says my username/login is wrong. I contacted Cameron numerous times on his site, plus through this site and as yet still haven't gotten any help whatsoever. I even started an online chat and then was dissconnected.

I have read on this site that they are helpful etc, but as yet I have not been given any help in being able to use the product I paid for.

Does anyone know how I go about getting help and or answers from the people at XAviation?

[Goran_M]

Please keep in mind, each time you submit a support ticket, you get pushed to the back of the line again.  Submit 1 support ticket and you will be seen to.  

[jkieffer1957]

I don't know if you have resolved this problem yet. But I had a similiar issue with the A340 SAAB. It turned out to be the security protection of Windows IE. I changed over to FirFox Mozilla and turned off my security firewall and virus checker and was able to dowload their products fine.

 

Jim Kieffer

Greenville NC