arb65912 Posted September 25, 2013 Report Share Posted September 25, 2013 I was just wondering... if I use up all 3 or 4 downloads ( I used one at work to see if I can get the plane install there, have one more left) allowable, can I ask for another one? I do not mean to abuse the software but things happen. Cheers, AJ Quote Link to comment Share on other sites More sharing options...
tkyler Posted September 25, 2013 Report Share Posted September 25, 2013 (edited) I do not mean to abuse the software but things happen Agreed, but not that often. If all licenses are "used up", then yes, you can ask for another one though XA reserves the right of refusal. I've not seen any reasonable situation refused though, certainly we want customers to be happy and not inconvencienced....and by reasonable, I mean we're computer savvy geeks and pretty much know when licenses are being abused vs. bona-fide use cases that causes licensing issues....though we don't see as much of that now as we used to due to improvements in the system. Its not unlike iTunes authorization of machines.....its generous enough for normal, honest situations and the occasional "stuff happens" is infrequent enough that both a customer and XA can stand a email exchange to resolve the issue once every 2-3 years for the frequent "computer swapper"...which we know there are a few out there. TomK Edited September 25, 2013 by tkyler Quote Link to comment Share on other sites More sharing options...
arb65912 Posted September 25, 2013 Author Report Share Posted September 25, 2013 Thank you, Tom. I just wondered what is the trend there. I think that we should just be careful and when we run out for any reason, just honestly explain and ask for a new one. Cheers, AJ Quote Link to comment Share on other sites More sharing options...
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