Marc Portu Posted September 10 Report Posted September 10 I recently purchased a license through my own X-Aviation account, but I’m having difficulty activating it on my computer. The activation system is indicating that my machine is already associated with a different account. The only explanation I can think of is that in the past, I helped a friend install X-Plane and add-ons on my computer using his account while I was testing out the setup. Since then, I have purchased my own license under my account, but it seems my machine is still linked to the old credentials. Would it be possible to reset or unlink my computer from any previous account association, so I can activate the product properly under my own account and license? Made a ticket but no answer for the first 24h. Quote
Pils Posted September 11 Report Posted September 11 24 minutes ago, Marc Portu said: I helped a friend install X-Plane and add-ons on my computer using his account Your friend broke the terms & conditions of having an X-Aviation account. They are only to be used on computers the account owner *owns*. 25 minutes ago, Marc Portu said: Would it be possible to reset or unlink my computer Only via Support. 25 minutes ago, Marc Portu said: Made a ticket but no answer for the first 24h. Confirm you used https://support.x-aviation.com/index.php?a=add ? Please be patient. Quote
Marc Portu Posted September 12 Author Report Posted September 12 I made a ticket 3 days ago still no respons ill keep waiting but would be nice to get some info since I spent 124 dollars on the product. If I can do anything else to get in contact with them let me know, have a good day! Quote
Marc Portu Posted yesterday at 07:25 PM Author Report Posted yesterday at 07:25 PM I purchased a license through my own X-Aviation account, but I’m having difficulty activating it on my computer. The activation system is indicating that my machine is already associated with a different account. The only explanation I can think of is that in the past, I helped a friend install X-Plane and add-ons on my computer using his account while I was testing out the setup. Since then, I have purchased my own license under my account, but it seems my machine is still linked to the old credentials. Would it be possible to reset or unlink my computer from any previous account association, so I can activate the product properly under my own account and license? I underestand you need time but its been 20 days since my first message and no attempt to contact me has been made, I've spend a large amount of money for this product just to get no respons. If this problem is not solved ill like to get my money back. Best reguards! Quote
Pils Posted yesterday at 08:14 PM Report Posted yesterday at 08:14 PM 49 minutes ago, Marc Portu said: no attempt to contact me has been made Please confirm via what means you "made a ticket". Quote
Marc Portu Posted 10 hours ago Author Report Posted 10 hours ago (edited) 14 hours ago, Pils said: Please confirm via what means you "made a ticket". That is correct, none of my tickets have been acknowledged. They were sent via X-Aviation Help Desk Edited 10 hours ago by Marc Portu Quote
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