HOTSTART ACCOUNT PROBLEM

[Marc Portu]

I recently purchased a license through my own X-Aviation account, but I’m having difficulty activating it on my computer. The activation system is indicating that my machine is already associated with a different account.

The only explanation I can think of is that in the past, I helped a friend install X-Plane and add-ons on my computer using his account while I was testing out the setup. Since then, I have purchased my own license under my account, but it seems my machine is still linked to the old credentials.

Would it be possible to reset or unlink my computer from any previous account association, so I can activate the product properly under my own account and license?

Made a ticket but no answer for the first 24h.

[Pils]

24 minutes ago, Marc Portu said:

I helped a friend install X-Plane and add-ons on my computer using his account

Your friend broke the terms & conditions of having an X-Aviation account. They are only to be used on computers the account owner *owns*.

25 minutes ago, Marc Portu said:

Would it be possible to reset or unlink my computer

Only via Support.

25 minutes ago, Marc Portu said:

Made a ticket but no answer for the first 24h.

Confirm you used https://support.x-aviation.com/index.php?a=add ? Please be patient.

[Marc Portu]

I made a ticket 3 days ago still no respons ill keep waiting but would be nice to get some info since I spent 124 dollars on the product. If I can do anything else to get in contact with them let me know, have a good day!