RSG G5 software not displaying, G5 is blank

[Hiroaki]

I have two RSG G5 software licenses installed 2 sim PCs (it's because I use Master and View only).

One of RSG G5 software (master) is showing blank in G5 screen. Tried to re-install and validate the license 4 times already. Can anyone here help? No error show up.

Edited April 13, 2024 by Hiroaki

[Coop]

In order to debug what is going on, we will need you to send us a copy of the X-Plane log.txt file. You can find a guide to get this file here: 

How to find the X-Plane log.txt file?

[Hiroaki]

Thanks @Coop Here is the full log.txt file.
Thank you for following up on my request. 

Log.txt

Edited April 16, 2024 by Hiroaki

[Hiroaki]

@Coop Let me know if I need to send this log.txt file to any email address.  Thanks again.

[Coop]

It appears that you are not signed into your X-Aviation account in Gizmo, so the G5s aren't activating. Sometimes the sign in window doesn't appear on X-Plane monitor when it is positioned at a negative display coordinate, as shown here. Temporarily open X-Plane in windowed mode instead of full screen and then the sign in dialog should show up. 

[Hiroaki]

Thanks @Coop
That solved the issue. Thanks again.