Joe Hong Posted January 22, 2022 Report Posted January 22, 2022 Hello everyone! I have a small question about X-Aviation, I submitted a ticket three days ago and still no response, the ticket number is #2D9BU If anyone could help me, I would appreciate it! ；) Thanks in advance for your kind replies Quote
Ben Russell Posted January 22, 2022 Report Posted January 22, 2022 3 hours ago, Joe Hong said: Hello everyone! I have a small question about X-Aviation, I submitted a ticket three days ago and still no response, the ticket number is #2D9BU If anyone could help me, I would appreciate it! ；) Thanks in advance for your kind replies Response times may be longer than usual when a new product has just been released. Your patience is appreciated. Quote
Joe Hong Posted January 24, 2022 Author Report Posted January 24, 2022 On 1/22/2022 at 10:47 PM, Ben Russell said: Response times may be longer than usual when a new product has just been released. Your patience is appreciated. emmm. . . But they haven't replied to me for 6 days. Maybe they are really busy? Massive increase in support requests due to new product releases? Quote
Ben Russell Posted January 24, 2022 Report Posted January 24, 2022 19 minutes ago, Joe Hong said: emmm. . . But they haven't replied to me for 6 days. Maybe they are really busy? Massive increase in support requests due to new product releases? I can promise you we are not at the beach drinking mojitos and ignoring support needs. Sorry for the delay. I hope they can get to your ticket soon. Quote
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