LemonDrop Posted July 18, 2020 Report Share Posted July 18, 2020 After the X-Plane update the tbm900 doesn't seem to work. The buttons and switches won't work, plus the tow bar is attached and won't come off. The side menu is not popping up, I tried to re-install the plane while following the instructions being said during the process. I have a pre-built pc with a 1070 gpu. Any suggestions? TBM900_Log.txt Quote Link to comment Share on other sites More sharing options...
Goran_M Posted July 19, 2020 Report Share Posted July 19, 2020 If nothing is working, it means your TBM is not activated. And if you're not getting the Gizmo tool tray coming out of the right side of the screen, it's likely it's not even installed. Gizmo does have a problem with some anti viruses by getting flagged as ransomware. Disable Windows Defender or any other anti viruses you may have and try a reinstall. Quote Link to comment Share on other sites More sharing options...
derpickniker Posted July 27, 2020 Report Share Posted July 27, 2020 Hi, I have the same problem. But first i´ve received an error by installing showing this: "error copying file from packed archive ib:/dist/TBM900 to D:/SteamLibrary/steamapps/common/X-Plane11/Aircraft/X-Aviation/TBM900/plugins/systems/win_x64/systems.xpl" Then I entered X-Plane, do the activation. It says the license is updated. No knobs are funtionally. Quote Link to comment Share on other sites More sharing options...
Goran_M Posted July 27, 2020 Report Share Posted July 27, 2020 Are you using an older installer? Make sure you download the current installer from your account. Quote Link to comment Share on other sites More sharing options...
derpickniker Posted July 27, 2020 Report Share Posted July 27, 2020 I don´t think so, because I purchased it yesterday. I also tried to deactivate my avira antivir. Hm. Quote Link to comment Share on other sites More sharing options...
Goran_M Posted July 27, 2020 Report Share Posted July 27, 2020 Make sure Windows Defender is also not running. Quote Link to comment Share on other sites More sharing options...
derpickniker Posted July 27, 2020 Report Share Posted July 27, 2020 Sorry, but itsn´t still working. Also the error message appears every time I try to install it. Quote Link to comment Share on other sites More sharing options...
Goran_M Posted July 27, 2020 Report Share Posted July 27, 2020 Might have to contact X-Aviation support for this one. Quote Link to comment Share on other sites More sharing options...
derpickniker Posted July 28, 2020 Report Share Posted July 28, 2020 Ok. I´ll do that. Tnahk you for your support Goran_M. Quote Link to comment Share on other sites More sharing options...
bombardieri Posted August 16, 2020 Report Share Posted August 16, 2020 On 7/18/2020 at 9:32 PM, LemonDrop said: After the X-Plane update the tbm900 doesn't seem to work. The buttons and switches won't work, plus the tow bar is attached and won't come off. The side menu is not popping up, I tried to re-install the plane while following the instructions being said during the process. I have a pre-built pc with a 1070 gpu. Any suggestions? TBM900_Log.txt 8.93 MB · 1 download Hi, I have the same LemonDrop' problem. I didn't receive any reply from support team. LemonDrop how did you solve your problem? Thanks, Mario Quote Link to comment Share on other sites More sharing options...
Goran_M Posted August 16, 2020 Report Share Posted August 16, 2020 You can try removing the "state" folder, or reinstalling Quote Link to comment Share on other sites More sharing options...
bombardieri Posted August 16, 2020 Report Share Posted August 16, 2020 40 minutes ago, Goran_M said: You can try removing the "state" folder, or reinstalling HI Goran Please where the" state" folder is located. I have reinstalled. thank you. Quote Link to comment Share on other sites More sharing options...
Goran_M Posted August 16, 2020 Report Share Posted August 16, 2020 /Output/TBM900/state Just remove the contents. Quote Link to comment Share on other sites More sharing options...
bombardieri Posted August 17, 2020 Report Share Posted August 17, 2020 On 7/27/2020 at 2:20 PM, derpickniker said: Hi, I have the same problem. But first i´ve received an error by installing showing this: "error copying file from packed archive ib:/dist/TBM900 to D:/SteamLibrary/steamapps/common/X-Plane11/Aircraft/X-Aviation/TBM900/plugins/systems/win_x64/systems.xpl" Then I entered X-Plane, do the activation. It says the license is updated. No knobs are funtionally. HI. i have reinstalled, but i have the same error as derpickniker Quote Link to comment Share on other sites More sharing options...
Goran_M Posted August 17, 2020 Report Share Posted August 17, 2020 11 hours ago, bombardieri said: HI. i have reinstalled, but i have the same error as derpickniker We need more information from you if you are having the same problem. If this is an activation problem, then you need to contact X-Aviation support. Other than that, I'll need to see your log.txt file Quote Link to comment Share on other sites More sharing options...
bombardieri Posted August 17, 2020 Report Share Posted August 17, 2020 5 minutes ago, Goran_M said: We need more information from you if you are having the same problem. If this is an activation problem, then you need to contact X-Aviation support. Other than that, I'll need to see your log.txt file Log.txt Quote Link to comment Share on other sites More sharing options...
bombardieri Posted August 17, 2020 Report Share Posted August 17, 2020 Thanks for your help. Quote Link to comment Share on other sites More sharing options...
bombardieri Posted August 17, 2020 Report Share Posted August 17, 2020 (edited) 22 hours ago, Goran_M said: /Output/TBM900/state Just remove the contents. In this directory the folder"TBM900\state" does not exist. Edited August 17, 2020 by bombardieri Quote Link to comment Share on other sites More sharing options...
Goran_M Posted August 18, 2020 Report Share Posted August 18, 2020 3 hours ago, bombardieri said: In this directory the folder"TBM900\state" does not exist. Then you definitely have an incomplete installation. If you have some kind of internet security, please turn it off. Lack of a state folder could easily explain the lack of functionality you are experiencing. Quote Link to comment Share on other sites More sharing options...
bombardieri Posted August 19, 2020 Report Share Posted August 19, 2020 On 8/18/2020 at 3:15 AM, Goran_M said: Then you definitely have an incomplete installation. If you have some kind of internet security, please turn it off. Lack of a state folder could easily explain the lack of functionality you are experiencing. Hi Goran. i also disabled antivirus, but i still have the same problem. i don't know what to do anymore. Tnahk you for your support Goran_M. Quote Link to comment Share on other sites More sharing options...
Goran_M Posted August 19, 2020 Report Share Posted August 19, 2020 This is a really bizarre problem. Official word from the programmer. Something is blocking your systems.xpl file from loading or installing. This could either be insufficient memory or your anti virus. I know you said you disabled, but if it's a multi function anti virus, you may need to turn everything off. Is there another X-Plane install that you could install the TBM on? Quote Link to comment Share on other sites More sharing options...
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