skymaxx pro v 4.7.3 SkyMaxx Login Pops up remaining open

[Harpun]

After updating to v4.7.3 the login pop up is not getting away. I enter the user email and password I got an message on the right upper side of the screen that License was updated but then Log in Pop up remains open. In the console I can message 404: license database. Anyone knows how to solve this problem.

 

Thanks

[Cameron]

You have successful activation with the products on our server, so this indicates you either have permission issues in your X-Plane folder not being writable, or more likely some kind of an antivirus/firewall blocking the license from getting downloaded to your computer properly.

[Harpun]

I tried disabled firewall and Anti virus but still having the same issue. The console shows 404 error on Database server and couldn't retrieve license. Can you please check if ID is activated in the lisense server?

[Cameron]

4 hours ago, Harpun said:

Can you please check if ID is activated in the lisense server?

Yes, it is.

Something is happening on your end. What files do you see in you X-Plane/X-Aviation folder?

[Harpun]

There are only two files Uninstall SkyMaxx Pro.dat and Uninstall SkyMaxx Pro.exe

[Cameron]

Then something is preventing any kind of license data from being written on your computer, and that's the problem.

So, either permissions on the X-Plane and X-Aviation folder are not writable, or a firewall/anit-virus as I already stated.

Either way, our server is issuing you a license, and your computer is for some reason not writing the file to disk because something isn't allowing it to.