djsoftbone Posted September 27, 2016 Report Posted September 27, 2016 i bought 737 from ixeg and they gave me only 3 times to download it, and now i have finished 3 downloads now i want to download it again cause i lost my files and when i went there, there were 0 download remain, please can somebody help me, i contacted them 4 days ago and they have not responded me till now
mmerelles Posted September 27, 2016 Report Posted September 27, 2016 4 hours ago, djsoftbone said: i bought 737 from ixeg and they gave me only 3 times to download it, and now i have finished 3 downloads now i want to download it again cause i lost my files and when i went there, there were 0 download remain, please can somebody help me, i contacted them 4 days ago and they have not responded me till now nobody on the community here can help on that. the procedure for support requires you contact support via mail (you should have received a support ticket # back), responses may take up to 3 business days. If you have sent your mail 4 days ago (friday) it has been passed only 2 days (there was a weekend in the middle). note: do not resend the email or it will make your request to start over.
djsoftbone Posted October 25, 2016 Author Report Posted October 25, 2016 i heard they was hit by the hurricane in Florida, so they have a bit of a backlog
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