Submitted Support Ticket One Week Ago - No Response

[Pielstick]

I submitted a support ticket Friday of last week and received the automated acknowledgement that my ticket had been submitted under number M6ENF.

I've not received a response yet. I've double checked my spam folder just in case it got sent there and I don't see anything.

I know you guys must be busy dealing with support for the IXEG 737 but I'd be most grateful if I could get a resolution to the problem I have outlined in the ticket.

Thanks for your help,

Nick

Edited May 6, 2016 by Pielstick

[Cameron]

We are definitely bogged down but if you have a ticket number you'll be taken care of. Hang tight!

[Marcusmmc]

Thanks for posting this. I was about to start a similar topic. Mine was submitted May 2 so I'm just over a week now. I'll do my best to wait patiently.

[brucie1dog]

I submitted a ticket on the 5th and never received a response or ticket number. I just submitted another one. You are not alone!

[Cameron]

3 hours ago, brucie1dog said:

I submitted a ticket on the 5th and never received a response or ticket number. I just submitted another one. You are not alone!

Both of these guys were taken care of days ago. You certainly are alone.

That said, I see neither an original ticket from you or a new one. Send an e-mail directly to support@x-aviation.com