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deesto

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  1. Dear @Cameron & @airfighter, I would like to restate that the app installer for Mac OS you get inside the dmg image with LEVC when you purchase it, it does not open. It does not work. You double click on the installer app from the image dmg and then nothing happens. (I'm on an Intel MacBook Pro 2019 running on Catalina 10.15.7 by the way) Cameron, you said you were looking into this, but a few weeks on have now passed and this still hasn't been resolved. So I am trying, and asking you, all very gently/KINDLY once more to have a look at this issue for us Mac users please. It potentially has to be released as a fix or an installer recompile, perhaps? Now that the HotStart CL60 launch dust has settled a bit, would you now be able to see what's happening with this particular installer app? (note that when using the earlier OS, Mojave, the app installs ok). Many Thanks! I hope to get on the right foot this time with this message (so please do not shoot the messenger O:-)!) Here's to hope ;)! If it can't be done right away, can you then please state an ETA as to when to expect this fix/patch to the Mac installer to be published? (so as to avoid reposting this issue multiple times -either in here or through support- and so as to avoid chasing you for it any earlier than I have to as well)
  2. @airfighter I think if I have contacted support more than once and using various channels and means, it is because sadly I HAVE HAD to, rather than to annoy you or try to get a resolve quicker by jumping the line. In addition I waited way more than the stipulated days TWICE, before having to reach out again. To top it off, it's also because this product was not correctly uploaded/developed once purchased, so you have had my money for a long while (since 27 Nov 2021) by this stage, yet I still don't have my product today 14th Jan 2022, and no updates have since been pushed through either (It can't even launch the MacOS install application) - so I don't think this is fair, as neither it is for you to say I need to wait much longer, I'm sorry! (It's called sales/customer service btw). And if anything, I'm actually doing you guys a favour and beta testing it by mentioning a basic issue, so other users don't fall into the same trap and have such similar problems in the meantime (whilst having to create extra tickets for the same issue). In any case, I'm still waiting for @Cameron to solve it, as I mentioned the urgency and reasons for this. I'm sorry but I do feel somewhat told off here, when clearly I shouldn't be?! Now if you tell me a rough timescale for the resolve (rather than leave me hanging endlessly), with the reasons for your delay (again customer service 101 here..), then I'm more likely to be understanding, patient and happily wait much longer, don't you think? (It's either that or you need to think about ways of expanding/investing in customer support personnel, for example, or something like that)
  3. Also, whilst doing further experimenting, when dragging the LEVC-osx-installer.app/Contents/MacOS/osx-intel file into Terminal, it returns this: "Bad CPU type in executable"
  4. Hello! The app installer for Mac OS you get inside the dmg image with LEVC does not open. It does not work. I've emailed X-aviation support twice but still awaiting on a reply. Are you able to help, please, @airfighter? My feeling is that it is something to do with the installer thinking I have a bad/unrecognised CPU/OS (though no error msg is actually displayed). You double click on the installer app from the image dmg and then nothing happens. I'm on an Intel MacBook Pro 2019 running on Catalina 10.15.7 by the way.
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