As a customer who has bought the product for a lot of money and is slowly watching the plane fall behind due to lack of updates or even any news of an update likely to happen, makes you start to loose faith. Nearly every forum you go on there are lots of questions regarding the A320 that are still awaiting answers.
I pretty much asked the same question as most of the other people on that forum but my post was removed because I was apparently ranting.
Being kept up to date about products and services is a very important thing. You cannot tell me it isn't.