DenQuixote

This "policy" is strategic. I try to eleminate variables one by one and not to introduce new ones as good as possible. Good thing is I can run X-Plane on multiple OS, thanks to Linux* even simultaneously in co-op off one installation base. That helps a lot with keeping that dreadful Windows dependency to its minimum. * Actually OpenIndiana (ZFS), but that difference doesn't matter at this point, if this off topic discussion matters in the first place. When I think about it, this over-complex setup is there just because of the limitations of Windows, but well.

Well, you do. You are not stopping to do so. Why are you reading my posts selectively and try to prove I am wrong or stupid or something? I thought IXEG was different. I am deeply disappointed about your communications and I just told you / will tell you that I will hold my investments until I get the impression that IXEG stands for quality products, for dedication to detail and simulation fidelity and shows some appreciation for customers who ask simple, benign questions. Until today I had no reason to doubt any of this. Apparently this information is important to you: I am capable of running Windows NT 4+Vista+2008+7+8, OSX, Solaris 10+11, Plan9, FreeBSD, Linux. One of them is my preferred platform. But that's totally not the point. (edit: grammar)

Thanks tkyler. Your way of handling this problem is perfectly understandable and well communicated. I just wanted to add another aspect why people may stick with some provider. Also, for one reason or another, some people will hold their investment. Like I said, I will be one of them. For this reason and also because I want to support addon vendors that add good to our community. Right now I am a bit confused about that aspect, but I hope this will be clarified over time as well.

I am late to this party, but anyway: There might be only very few Linux customers. The way you treat those 5 customers(*) speaks volumes about your professionalism and positive attitude in general. (*) and the other 5 Linux freaks who--like me--still do not use their preferred platform, because one or two other "mandatory" addons are Windows-only.

It doesn't matter to me if you use a newer format for the 733. What matters to me is that "the one addon" that I use works best with the data provider that is incompatible with the 733. Also you continue to piss off customers without any necessity. I thought you want to listen. Apparently you do not.

This is my reason, why I prefer Navigraph (PDF). I want to get the most out of my "priority addons" and I won't subscribe to redundant services. That's why I will wait until the IXEG 733 is "fixed". But that doesn't bother me very much, because I have a personal policy that I do not pay for addons that do not support all three platforms. So, my hope is that after some time you will have fixed both issues. (Business-Pro-Tip: Get the Linux users to do the annoying bits of work for you. This is not how you do it.) Edit: first link is a PDF