roxmate

Well, Cameron the ability you have for being so astute to know whether or not a reply has been made using AI tools is fascinating! But it's great to see that the the tone and attitude shown are just reflects of the kind of support X-aviation provides their customers.... Ah btw, regardless of whether my reply was written entirely by me or chatgpt it doesn’t negate the points raised and concerns about the upgrade policy.

Developers often assert that moving to a new simulation platform (like X-Plane 12) requires “extensive development work.” While I acknowledge that some work is definitely involved,adjusting flight models, cockpit systems, textures, etc. updating an existing product to keep pace with a new version of X-Plane doesn’t necessarily equate to rebuilding it from scratch. For instance, many applications originally designed for Windows 7 were updated to run on Windows 8, 10, and 11 without charging their users a whole new purchase each time. Flight sim developers absolutely deserve to be compensated for their work, but there’s a distinction between a major overhaul (introducing significantly new features or re-engineering the product) versus adapting it for compatibility with an evolving platform. It’s been mentioned that I bought the IXEG 737 in 2016, nearly nine years ago, and that I “already got my money’s worth.” While that might be true from a usage perspective, there are many examples of long-lived software where continued compatibility updates were not locked behind a repurchase, again, games on steam from as far back as 2013 or earlier continue to receive patches for modern Windows releases, often at no additional cost. Some even upgrade to 64-bit or new rendering APIs to stay current. Or many well-known developers in the flight sim community have offered discounted or even free updates for new sim versions, especially if the product’s core features remained the same. Simply put, nine years of “value” doesn’t always translate into a second full-price purchase, especially if all that’s fundamentally changed is the host simulator’s version and some other added features. Your response draws parallels for instance to airline seat sales or holiday promotions implying it’s standard business practice to miss a sale and then pay full price. But there’s a key difference, airfare and hotel bookings are single-use, short-term services, whereas flight sim add-ons are part of an ongoing ecosystem that customers expect to keep using, updating, and enjoying for years. When you buy an aircraft add-on, you’re investing in a product that you hope will remain functional or be reasonably updated in line with sim developments. It’s perfectly normal for developers to offer a permanent “upgrade pricing” tier to returning customers, no deadline attached. Time-limited offers are more akin to a promotional tactic than a standard in long-term software support. Saying, “Nobody is forced to purchase the upgrade” ignores the practical reality that the previously owned add-on doesn’t work in X-Plane 12. Effectively, if the user wants to continue flying the same aircraft in the new sim they’ve already purchased, they have little choice but to buy it again,minus a missed, short-term discount. Then again, while I understand the rationale behind charging for updates and the general notion of limited-time deals, it isn’t universally a “standard business practice” in every corner of software development, particularly for products that rely on a tight-knit, long-term community like flight simulation. Ultimately, consumer perception of fairness matters. For many of us, the issue isn’t paying for the work that’s been done; it’s the idea of paying full price again—simply because we missed a short discount period—for what is essentially the same aircraft, updated for compatibility. Such a rigid policy can damage the goodwill between developers and their core audience, who often rely on each other for ongoing growth and innovation in the sim community. I hope the IXEG team will consider a more balanced upgrade path that acknowledges existing customers without imposing hard deadlines that force them to repurchase a product they’ve already invested in.

I wanted to share my disappointment regarding IXEG and X-Aviation’s approach to upgrading the IXEG 737 for X-Plane 12. I originally bought the aircraft back in 2016 at full price. Due to personal reasons, I had to step away from flight simulation for a while. Now that I'm finally returning, I’ve discovered that the upgrade discount code was only valid for a limited window, which I missed, and I’m now expected to pay the full purchase price all over again. This makes absolutely no sense to me. I understand developers need to be compensated for their work, and I wouldn’t mind paying a reasonable upgrade fee of around $15 for the new features. However, completely denying previous customers a discount simply because they missed a deadline feels unfair and downright greedy. The product I bought isn’t even compatible anymore with the current version of X-Plane, so essentially my previous purchase is useless in its present state, for the current version of X-plane. The disclaimer that says, “After this time the discount code will be disabled and you will be required to pay the full purchase price should you desire to upgrade. No exceptions!” is extremely disappointing. It disregards the loyal customers who supported the product from the start. Many of us purchased the IXEG 737 at or near its release to help the developers grow, but it feels like we’re now being penalized for not continuing to fly or keep track of every announcement in the meantime. I hope IXEG and X-Aviation will reconsider their stance and offer a fair upgrade path for long-time owners. It’s important to treat your existing customers with the respect they deserve, rather than forcing them to purchase the same product again at full cost. I believed in IXEG when the aircraft first launched, and it’s disappointing to see this is how me and others in similar situations are being treated in return.

Thanks for your reply Cameron, it did indeed work

Hello there everybody, i reinstalled Ixeg's B737-300 because i was getting several gizmo errors and some things stopped working, such as flaps, fmc,range knob etc... not sure what caused them in the first place, it was up to date, so i decided to reinstall it, today i tried to fly it, it did load but was unable to do anything, got a message saying that it was unlable to load aircraft and got a message on skymax pro too. If any of you guys know the cause of this problem i would be appreciated.