I purchased some products during the sale but can't install any of them on MacOS! Below is the text of the support ticket.
Hi, I purchased SkyMaxx, Real weather connector, SoundMaxx, and terramaxx. I am trying to install them but all the installers tell me "the provided username and password does not match or you have not yet purchased this product!". I am definitely entering the correct credentials.
The SoundMaxx installer fails to start, showing “There has been an error. Installer payload initialization failed. This is likely due to an incomplete or corrupt downloaded file.”