Island of Oahu download failing......

[Stevant]

Hi,

 

I ordered Island of Oahu for my X-plane via download and I cannot get it to download into my system.  I keep getting an error message after I choose a folder to place it into.  It extracts and creates a folder in my X-plane folder but the only thing in there are two test notepads and an Adobe PDF showing a topographical map of all Hawaii.  There are no directions on what to do with anything.  I know it is not extracting completely because it continues to throw and error message.  I followed the little directions that they give when you are downloading but I still get an error message:  Index_Map_Oahu.zip failed

 

I have a folder on my desktop now named Oahu which includes a test, test 2 notepad and the Index_Map_Oahu pdf file.  Did I download but it's not in the right folder??

 

Any help would be appreciated.

 

Sincerely,

 

Steve

[RealScenery]

Hi Steve,

Thank you for purchasing the Oahu scenery. X-Aviation handles all of the support for RealScenery products. If you have not already done so, please open a support incident with them by sending them an email from the X-Aviation web site. There is a Contact Us link at the top of the X Aviation home page.

Thank you.

[Stevant]

I did that and sent a PM to Cameron.  Just waiting to hear back.  It is so frustrating when a program does not work.  Always thinking what did I do wrong......