Need Help: Machine ID Blocked (4a4c324f) - Provided proof but ignored by Support for 2 days

[darwinff]

Hi everyone,

I am posting here because I am completely out of options and haven't received a reply from the support desk in over 48 hours. I'm hoping an admin or someone from the team can look into this, or maybe the community has some advice.

I recently purchased a new, legitimate personal license for the RealSimGear G500 under my own account and email. However, when I try to activate it, I get a red error: "Activation is already blocked. Contact X-Aviation for assistance" (Machine ID: 4a4c324f).

The context: Support (Cameron) informed me that my machine was flagged. This happened because a friend of mine (Diego) previously made the mistake of logging into his account on my personal computer. Support assumed I was a commercial flight school trying to bypass commercial licensing. I completely understand why the system flagged my hardware initially.

The issue: I am NOT a commercial entity. I am just a private aviation student studying for my technical exams from home. Because I wanted to do the right thing and practice my instrument procedures legally, I bought my own personal license with my own debit card.

I explained this misunderstanding to support and sent them clear photographic evidence of my room, my home desk setup, and my study materials to prove I am just a student at home.

Since sending those proofs 2 days ago, I have been completely ignored. I paid for a product that I haven't been able to use for a single second since the payment went through.

I don't want to initiate a bank chargeback; I just want to use the software I rightfully paid for. Can any admin please review my ticket, look at the photos I sent, and unblock my machine ID so I can activate my purchase?

Thank you for your time. Darwin

[darwinff]

I recently bought a brand new, legitimate personal license, paying with my own debit card. However, I haven't been able to use the software for a single second. The exact moment I tried to log in for the very first time with my new account, I got a red error: "Activation is already blocked." (Machine ID: 4a4c324f).

I am simply a private aviation student rigorously preparing for my technical pilot examinations from home. I bought my own license precisely to do the right thing and practice legally. I already sent support clear photographic evidence of my room and my home study setup to prove I am just a student, but they have ignored me for over 2 days now.

It feels very unfair to pay for a product and be completely locked out of it from day one, while also being ignored by customer service.

[darwinff]