Marc Portu

That is correct, none of my tickets have been acknowledged. They were sent via X-Aviation Help Desk

I purchased a license through my own X-Aviation account, but I’m having difficulty activating it on my computer. The activation system is indicating that my machine is already associated with a different account. The only explanation I can think of is that in the past, I helped a friend install X-Plane and add-ons on my computer using his account while I was testing out the setup. Since then, I have purchased my own license under my account, but it seems my machine is still linked to the old credentials. Would it be possible to reset or unlink my computer from any previous account association, so I can activate the product properly under my own account and license? I underestand you need time but its been 20 days since my first message and no attempt to contact me has been made, I've spend a large amount of money for this product just to get no respons. If this problem is not solved ill like to get my money back. Best reguards!

I made a ticket 3 days ago still no respons ill keep waiting but would be nice to get some info since I spent 124 dollars on the product. If I can do anything else to get in contact with them let me know, have a good day!

I recently purchased a license through my own X-Aviation account, but I’m having difficulty activating it on my computer. The activation system is indicating that my machine is already associated with a different account. The only explanation I can think of is that in the past, I helped a friend install X-Plane and add-ons on my computer using his account while I was testing out the setup. Since then, I have purchased my own license under my account, but it seems my machine is still linked to the old credentials. Would it be possible to reset or unlink my computer from any previous account association, so I can activate the product properly under my own account and license? Made a ticket but no answer for the first 24h.