Klorptar

"I'm starting to think we have a reading problem here. Not surprised now that you did not see the notice of out of office. Let me ask again." Nice. Not insulting at all. I told you I only retained the first. Last one sent was this morning. And I'd rather not post my name on a public forum. I can see where this is headed. I'm willing to take the hit on this one. You can keep the money, but you can rest assured that I'll never give your company another cent, and I'll make sure that anyone will listen will know about my experience here. Cheers.

#X5F4B

The first ticket was created at the end of February. At that point, I saw no banner indicating that there would be abnormal response times for customer support tickets. If there was a banner then, it wasn't very well displayed. I did things precisely according to your site's stated procedure. I made one additional ticket after the 3 day period, and again waited. I didn't start spamming your ticket creator until over a week after that. " and if you reach that threshold then we should probably consider talking about your behavior at that point." Let's talk about your company's behavior, shall we? You take money from a customer, and the customer doesn't receive the product. Even after following customer support procedure as described on the website, the user still receives no further information or contact of any kind. And if a customer, acting out of frustration, sends further requests, their ticket is sent to the bottom. You don't offer refunds of any kind, and you can basically tell them to go pound sand. But you want to have a chat about my behavior? "What is your latest support ticket number so I can understand who you are and what we're dealing with here?" 5/5 translation: "I'll see how naughty you've been to determine how, or even if, I'm going to help you." I only retained the first ticket.

Numerous at this point, however I made the initial ticket on the day of the purchase and waited the suggested three days before recontacting. There was no banner at that time suggesting delays because of travel. Of that I'm certain because I was cognizant of the fact that support would take up to three days for response. I also looked around the website trying to find a way to get a refund and saw no mention of travel delays to customer support.

I bought the "Real Scenery Arizona" package over three weeks ago. When I tried to download it, I had a computer issue on my end that required a restart. Since I had only downloaded one or two of the files, I deleted them and tried to start the installation fresh. After that, however, the installation failed. I'm assuming the product key expired after the first attempt. I made a customer support ticket and waited three days, but it's now been over three weeks, and I still haven't heard anything from you guys. I'd greatly appreciate it if you could get someone in touch with me.

I'm having the exact same issue.