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Cameron

X-Aviation
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Posts posted by Cameron

  1. 5 hours ago, Matchstick said:

    It's now 18 months since the initial release of XP12 - can you say least say if the turbine engine modelling is now complete ?

    It is not complete. Work continues in the same direction as Goran previously updated. It's not exciting or visual, so that's about the only update to speak about at this time.

  2. 59 minutes ago, Fenemi said:

    Hello, I have the same problem. I bought a LES DC-3 v.2 today and the battery won't switch.
    I am attaching the Log.txt

    Thank you for your help.

    Your log shows a missing plugin, which tells me you probably have an antivirus program that was too protective and deleted it on install. You'll need to look at what your antivirus is/was doing, and re-install the product.

  3. 45 minutes ago, jason74 said:

    It might be complex but its taken far too long , its not like XP12 is a completely different sim from XP11

    Sorry, but spoken like someone who truly doesn't know what they're talking about.

    The changes to the turbine engine models are significant in XP12 to the point it has caused us to need to do an entire re-write of engine code.

  4. I'm happy to hear that you're enjoying the TBM900 and appreciate your kind words about its immersion and authenticity. :)

    The decision to develop a new aircraft type, especially something as specialized as a turbine helicopter, involves careful consideration of the market demand and the return on investment. Currently, our focus has been on fixed-wing aircraft, where we've found a strong interest and support from the community. The add-on market's dynamics, particularly for helicopters and certain niche aircraft, make it challenging to commit to projects that may not meet the broader audience's interest or financial viability.

    For the above reasons, we don't have plans for a helicopter like the Bell 407 at the moment.

    Thank you once again for your support and for sharing your thoughts!

  5. 30 minutes ago, jsperl said:

    I used to really like X-Aviation (as demonstrated by repeated purchases), but this is leaving a real sour taste for me. Again you polices are your choice, but I'm not sure you can really know the true cost long-term of this philosophy.

    Our decision regarding the upgrade policy is a choice we've made based on various factors unique to our business model and the niche market we serve.

    The comparison to broader industry practices is not really a valid point of discussion, as our approach to this is rooted in our experiences and the sustainability of our development efforts. We aim to balance the need to support ongoing development with the desire to offer value and appreciation to our loyal customers. The specific upgrade structure used here has also been used in various other products of ours for many years. We have the data to know the true long-term cost already.

    Regarding the specific instance of your e-mail subscription status and the missed upgrade opportunity, I've taken the liberty of reviewing your history with our mailing system. It appears that you unsubscribed in July of 2022 with the selection reason being "No longer interested." This action, while entirely within your right, unfortunately meant that subsequent communications, including promotional offers, could not be delivered to you.

    Our goal is not to penalize customers but to navigate the complexities of communication preferences and promotional offerings in a way that respects both customer choice and our policy framework.

  6. 55 minutes ago, jsperl said:

    Of course, another option, given these limitations, would have been to not have a time limitation on letting customers who took a chance on the first version (which was never quite finished, even). I would say most companies, large and small, have opted for this route, or at least an initial offer, then graduating to a permanent upgrade price somewhere in the middle. It's almost unheard these days for any provider to reward their customers' loyalty with a hard-line full-price or nothing upgrade policy - you guys are truly the outliers on this one.

    I only first learned of this new version yesterday, as I have just staring getting back into XP after being totally out of the loop for a year or so. I know that had I know about this offer at the time, I certainly would not have hesitated to jump on it. Oh well, I snoozed I lose, and no one wins here, because at the moment I'm in no mood to pay full price for this product again.

    I appreciate your candid feedback and understand your perspective on our upgrade policy. It's clear that you have given this matter considerable thought, and I want to acknowledge your feelings of disappointment upon discovering the upgrade offer after it had expired.

    Our decision to set a time limit on the upgrade offer was made after careful consideration of various factors, including our development costs, the value we believe the upgrade offers, and our desire to reward early adopters while also maintaining a sustainable business model. We recognize that this approach may differ from other companies in the industry, and we respect that every business has its unique strategy and policies.

    We genuinely appreciate the support and loyalty of our customers, including those who took a chance on the first version of our product. Our intention was never to alienate or undervalue our customer base but to navigate the complexities of software development and product lifecycle management in a way that allows us to continue delivering high-quality updates and new features.

    I understand that the timing of your return to X-Plane and discovery of the new version's availability was unfortunate, and I'm truly sorry that this has led to disappointment. While our policy on the upgrade offer remains as stated, we value your feedback.

    Thank you for sharing your thoughts with us.

     

  7. 41 minutes ago, jsperl said:

    I don't doubt anything you've said here, just that many companies, large and small, have managed to figure it out. In the end, it's your good customers that lose, I guess.

    While some companies do it, it is a very frowned upon tactic from the bulk mailer point of view. You run the risk of having a customer think they have unsubscribed from your e-mails, only to continually get them from you in other categories. This then results in reported spam ratings out of frustration from the customer who thought they previously unsubscribed (sometimes more than once), which in turn runs the risk of the bulk mailing service to have their server IP blacklisted. That then also affects the mailing service's other customers (not just me) on the shared IP address.

    Google and Yahoo, as of this month, have also clamped the grip tighter to force specific e-mail headers be sent with e-mails allowing one-click unsubscribe. They are not fans of the multiple list method you desire here either.

  8. 9 hours ago, jsperl said:

    I never received the email, and I check my spam folder every day. It's possible I may have opted out of the marketing emails, I don't know. BUT most companies let you opt out of "marketing" emails but still receive important emails regarding your account and items relevant to purchases (such as those eligible for an upgrade). This email should have been in the latter category. If it was sent as only a marketing email (with the full knowledge that many legit users would miss it because they have understandably opted out of marketing) is kind of bad faith at worst and amateur hour at best.

    E-Mail providers are very strict on requirements concerning blacklisting communication channels that are deemed spammy in nature. Curating multiple lists that make it so one customer has to unsubscribe from each at a time is a near guaranteed way to get your "license" to send e-mail communications with a bulk mailing service completely revoked.
     

    It's not bad faith or amateur hour at all. The tolerance threshold from these bulk mail service providers is very low, and I'm not about to play the gamble game with it.

  9. 6 hours ago, malenca said:

    Ah ok… but anyway any news about this issue on gizmo preventing to install any acft from X-aviation….???

    No. We've never come across the error you've shown. You might want to try installing a demo copy of X-Plane elsewhere on your computer and ONLY install the aircraft you're trying to use in it to see if it loads there. If so, then something in your old sim install may be causing this clash.

  10. Assuming you're on Windows, you can simply instruct the operating system to start this application at startup.

    To do so:

    1. Select the Start button, which looks like the Microsoft logo.
    2. Select Settings.
    3. On the left-hand side of the window, select Apps.
    4. Select Startup at the bottom of the Apps window.
    5. Use the toggles to determine which apps you want to run on startup. Toggle On if you want the app to open on startup or Toggle Off if you don’t want the app to open on startup.
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