SYSCD7000 Posted April 10 Report Share Posted April 10 On 4/4/2023 at 12:31 AM, Cameron said: It's either the viable path, or no path. We chose the viable one. Should you change your spending habits over a less than $15 charge, I don't know what to really say. Farewell, I guess? Considering the upgrade costs many other developers on a certain other store charge, I don't find this a major issue. We kept the pricing low and in check for a reason. I'm also not really sure which promise you're referencing, but Jan has always had a very open and honest topic about what's not in the IXEG 737 at each patch. His message has always contained the following words: "We are trying to be as upfront about the shortcomings of our model as possible. I have myself bought many aircraft for flight-simulations boasting great things, only to be disappointed. I want to avoid that for everyone, so if you find a "must have" feature on this list, I encourage you to hold off on purchase until we added your feature in a later patch." The X-Plane 12 work alone is hundreds of man hours due to major changes in the code interaction with 12, so the upgrade fee would have come about one way or another (and probably much more expensive) had we considered IXEG a feature complete and done package in X-Plane 11 before this upgrade. It will be available at release of the update. All current customers will receive a discount code. On 4/4/2023 at 1:32 AM, Cameron said: Did you read anything that was said above in the initial announcement? Anyone who purchased the product from the date the product page was updated will receive the upgrade for free. That promise has not been broken. We made ZERO announcements about a free update to existing customers anywhere. We did publish on the product page clearly made for new customers they would get a free update for X-Plane 12. There was a reason for that, and this is not uncommon in the software industry when products are in transition. A product page is an advertisement for potential customers. And, we are holding up that promise as was outlined in the announcement. A product page is not a means of communication to existing customers. We communicate by e-mail and forum announcements to existing customers, and always have. You're stretching things here. I am sorry but have to agree with some of the customers. It also confused me, by making a comment 'X-Plane 12 update will be free', it is very easy to assume it is for everyone. If you wanted to make exceptions, exclusions or restrictions you should of included this in the above heading. For example you could of had X-Plane 12 Update will be free for new customers or those who purchased it after a certain date. Where is can EASILY BE SEEN! Instead you left the meaning unclear and easily open to misinterpretation. That said, I know you guys have put i a lot of hard work in upgrading the product (I know it is not a 5min job), and I along with many other people respect that. I know fifteen dollars is an affordable and reasoable price and I myself will be paying it, but I will do it with the view of supporting you guys and a thank you for your time and effort. 1 Quote Link to comment Share on other sites More sharing options...
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