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"Your machine is registered to a different user"


tomtomgo320
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Hello everyone,

4 years ago I bought the IXEG 737CL with another E-Mail address/account. I lost access to that address.
What should I say - I created a new account.
I know each person should only have one account (sorry for that), but I did not see any different solution.

Anyways, I bought the Hotstart TBM900 a few days ago with another account/E-mail address and I keep getting the following message:

 

X-Aviation Licensing
Your machine is registered to a different user.

 

Can anybody help me with this?
I already contacted the support but I got no useful response or help.

Thank you!

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  • 3 weeks later...

No one on the forums can help you with this issue.

Only X-Aviation support can verify your purchase records and merge your accounts if applicable.

Your machine registration cannot be reset from your end.

You should've contacted support before making your second purchase as you were already aware that you had lost access to an old X-A account.

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