deissek Posted June 17, 2020 Report Share Posted June 17, 2020 (edited) Hello, i am waiting more than 3 days now to get an helpful answer. I have ordered once skymaxx pro. But i did not use it because its not working in VR. Now they have updated it. I downloaded it, typed in my login details. Then a window in Xplane11 pop up. PLease enter licence information. I typed in my same informations. Now it says, License is already used my other user. Why? And why isnt the support answering? Anyone can help me? You can delete it. i will buy Edited June 17, 2020 by deissek Quote Link to comment Share on other sites More sharing options...
Cameron Posted June 17, 2020 Report Share Posted June 17, 2020 Two questions: 1. What is the date of your support ticket and the last reply in it? 2. Did you read the following (https://www.x-aviation.com/catalog/contact_us.php): Quote We will reply as soon as we are able and will endeavor to reply within 3 days, but usually quicker. Quote Link to comment Share on other sites More sharing options...
Cameron Posted June 17, 2020 Report Share Posted June 17, 2020 Never mind, I just came across your ticket. Furthermore, contrary to what you stated here, you did not wait more than the 3 day timeline. You were found to be using aircraft from an account that does not belong to you. Until you purchase those products, we will not be assisting in this matter. 1 Quote Link to comment Share on other sites More sharing options...
deissek Posted June 17, 2020 Author Report Share Posted June 17, 2020 hello, which one is it? I am completly new to xplane. I will buy this or delete it. Thx you Quote Link to comment Share on other sites More sharing options...
Cameron Posted June 17, 2020 Report Share Posted June 17, 2020 The account in question had both the TBM and IXEG on it. Deleting will not work for me. I would not call activating in 2019 as "completely new to X-Plane". There was actually another account you tried to activate on as well, but it didn't work back in 2019. Please don't attempt to act or play innocent here. It's indisputable and very obvious, so I will not fall for anything but the truth. Quote Link to comment Share on other sites More sharing options...
deissek Posted June 17, 2020 Author Report Share Posted June 17, 2020 What is TBM and what is IEXG`? Can you send the link to it? For now i only have 4 Planes which i bought and in my new xplane11. Twin Otter Eclipse 550 Citation Cessna II Aerobask Fokker Send me the link i will buy it Thx And yes i have xplane for longer time but had no time to fly :-( Quote Link to comment Share on other sites More sharing options...
deissek Posted June 17, 2020 Author Report Share Posted June 17, 2020 https://www.x-aviation.com/catalog/index.php/aircraft-c-21?filter_id=36&sort=6a https://www.x-aviation.com/catalog/product_info.php/take-command-hot-start-tbm-900-p-158 are this? Quote Link to comment Share on other sites More sharing options...
Cameron Posted June 17, 2020 Report Share Posted June 17, 2020 16 minutes ago, deissek said: https://www.x-aviation.com/catalog/index.php/aircraft-c-21?filter_id=36&sort=6a https://www.x-aviation.com/catalog/product_info.php/take-command-hot-start-tbm-900-p-158 are this? Yes, that is them. 1 Quote Link to comment Share on other sites More sharing options...
deissek Posted June 17, 2020 Author Report Share Posted June 17, 2020 2 minutes ago, Cameron said: Yes, that is them. ok, can you read your email. then we can write there or in private..thx Quote Link to comment Share on other sites More sharing options...
deissek Posted June 17, 2020 Author Report Share Posted June 17, 2020 Sorry and thank you for it Quote Link to comment Share on other sites More sharing options...
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