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Bobsun

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  1. I just had a conversation with Goran_M and it's apparent to me now that the issues are being looked at and will get fixed. I defiantly could have been more proactive in the way I dealt with the issue. Like I said it's such an excellent representation of the real world aircraft the disappointment of been unable to fly the TBM in X-Plane was rather frustrating. I'll upload my log file and details around the setup next time I encounter a crash or degraded performance. I've canceled my refund request for now. Thanks for the awesome customer service! James
  2. Hi Goran_M Thank you for your response I understand these issues are complicated. I'm glad that the majority of the users haven't encountered the same issues. I wouldn't wish for anyone else to experience your software the way I have. Again it's an excellent representation of the real world aircraft which only adds to my disappointment of being unable to use it. I believe that everything I said in my original post is fair but you are entitled to an opinion of course . I can assure you that the Hot Start TBM 900 software affects X-Plane 11 to the point where the software is unusable which is a major problem. Like I said I have waited more than a reasonable time for the issues to be resolved but I understand that as I have not been proactively involved in a discussion with yourself or Hot Start before now I haven't been any help to you in resolving the issue. Please understand I have limited time so I prefer not to comment on issues I'm experiencing as most get resolved with software updates. Maybe my frustration was compounded by the fact that your team does release so many updates (which is great) and yet my issues remain. You raise a good point around compatibility with varying setups. I would like to point out that I don't encounter major problems with any other third party add-ons I have purchased for X-Plane 11. I've already started the refund process but if you like I'd be happy to join a discord to share any logs and answer your questions if that would help? I would much prefer that to a back and forth in a thread like this but understand if you don't have time. Kind regards, James
  3. I understand that performance will vary depending on a number of factors however when I purchased the product my setup matched the compatibility requirements described for the product being - "Comaptibility: Mac, Windows & Linux. X-Plane 11 only." How is the consumer to know any different from what is described at the time of purchase? If there are known compatibility issues they should be made clear to the consumer before purchase.
  4. Regarding the FPS drop after a nondescript period of time. When I load into a flight in X-Plane 11 with the TBM 900 the simulator will be operating at around 40 FPS. After a nondescript period of time (I normally encounter the issue after an hour and not before) the FPS will drop to around 15 FPS and remain there until I turn off power to the aircraft at which point my FPS go straight back to around 40 FPS. 15 FPS in X-Plane 11 is unusable.
  5. **UPDATE** The team at Hot Start has been really helpful and I'm confident the problems I'm experiencing will get resolved. When it's working it's one of, if not, the best add-on aircraft for X-Plane 11. ************* Dear Hot Start, I purchased the TBM 900 and have suffered from two major problems with the product that if I was aware of would have stopped me from buying it. Major problem 1 - When using the TBM 900 software it negatively affects the operation of X-Plane 11; - Frame rate deteriorates to unusable levels after a nondescript period of time. Configuring the TBM 900 in a cold and dark state returns the frame rate to a normal, usable level however prevents the user from operating your software for the intended use. Major problem 2 - When using the TBM 900 software X-Plane 11 suffers from software crashes; - By a process of elimination the user can identify that X-Plane 11 suffers from software crashes on a regular basis only when the TBM 900 software is installed. The X-Plane 11 log file indicates an exception which describes the TBM 900 in the logs message. These crashes prevent the user from operating your software for the intended use. The reason for the black and white approach to this post is an attempt to get a clear answer on what steps are being taken to resolve these major problems with the software from any Hot Start representative able to comment. From reading other forum posts I know I am not alone and I have waited more than a reasonable time since my purchase for these major problems to be resolved. I have also spent countless hours if my own time troubleshooting to isolate the issues in a test environment running a clean installation (no other third party modification present) of X-Plane 11. Personally I find some frustration when purchasing what I expected to be a premium product only to find it unusable. During the many attempted flights I have found the Hot Start TBM 900 to be an excellent representation of the real world aircraft. It's such a shame to have to write a post like this one for what I can clearly see is a product your team would have spent many thousands of hours developing and obviously are very passionate about. Please understand that if your product was priced at a less premium level I may have been more tolerant of the major problems I've encountered. Kind regards, James
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