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Ben Russell

X-Plugins
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Everything posted by Ben Russell

  1. Ben Russell

    XP11 CTD on loading screen with Saab 340A

    Thanks for the help. Appreciate the effort to add more test data.
  2. Ben Russell

    XP11 CTD on loading screen with Saab 340A

    Thanks for the log files. I've never seen this error before. Will take a while to figure out what's going on...
  3. Ben Russell

    Authorization locked

    Here are the relevent text's from the DRM GUI. For selecting the machine to freeze: "Select ONE machine to de-authorize forever:" For confirming YOUR action: "De-auth and freeze this machine forever:" Additionally, to ensure that you actually read the text above, you are required to read this sentence: "Please type FREEZE to agree.." .. You clearly read the words on screen. You ignored the consequence. This is not in the fine print of a EULA you scrolled past - like every other major service -. Please explain how the process could be clearer. You chose to ignore the information presented.
  4. Ben Russell

    Authorization locked

    The message earlier in the thread is a reply. It may not be the reply you like or wanted. Earlier iterations of the DRM were utterly plagued by large numbers of users sharing our products in any way they could. This loophole has been eliminated. The wording throughout the DRM FREEZE process is fairly clear and blunt. If you believe it can be made easier to understand please post feedback about where wording is unclear or how it failed you. "Assuming it was like Apple" was your failure to properly read and understand the process.
  5. Ben Russell

    License / Deauthorise

    If you are doing a fresh re-install of (for example) Windows 7 to "go back" the System ID will be new to our servers and will pose no challenge to re-register. If that's not what you're trying to do please restate your needs more clearly. "of bo back to the previous one" makes no sense. I assume you meant to type "I've got to go back to the previous one." - Even this is not clear. "Previous one", previous what, exactly? Previous OS, previous machine, previous disk image?
  6. Ben Russell

    Saving situation

    I'll have a think about it and file a feature request to see if we can get basic SDK support improved. It won't mean that products automagically work with .sit files but it will make it much much easier to integrate our plugins with the X-Plane .sit file actions.
  7. Ben Russell

    Saving situation

    Makes sense. The SDK offers almost nothing with regards to .sit file integration. Not even a series of messages to inform a plugin of load/save events being triggered. It's irritating.
  8. Ben Russell

    Saving situation

    Do they integrate with the built in sim .sit file load/save and it's associated commands and menu options?
  9. Ben Russell

    Saving situation

    Can you name some of the products that support this? I'm curious. The SDK offers poor support for this functionality and I would like to be proven wrong.
  10. Ben Russell

    Saab 340 Rapid fuel loss

    Always post Log.txt file form X-Plane folder.
  11. Ben Russell

    New PC

    You should be able to run it after you've copied the X-Plane folder to the new machine. If there are any issues with Gizmo not working install this: https://www.microsoft.com/en-au/download/details.aspx?id=48145
  12. Ben Russell

    Gizmo Crash Xplane 11

    I ran some Google searches to see if this is a common issue. It seems you're the only one to experience it. There are many other threads about the 550 crashing for a wide varienty of reasons though. I'll log it to the bug tracker but won't be actively investigating it unless it's a wide-spread issue. It could be that it is only possible to reproduce on your machine.
  13. Ben Russell

    License / Deauthorise

    This is normal. The machine ID is generated from the OS install. Not your hardware. Positive: You can change your hardware freely. Negative: Windows update triggers a new machine name about 3 or 4 times per year. An acceptable trade off in the quest for decent user friendly DRM.
  14. Ben Russell

    MU2 1.9 crash to desktop after one hour

    You're welcome. Here's a link to the xE team forum post. https://forums.x-plane.org/index.php?/forums/topic/149092-xe-and-gizmo/&tab=comments#comment-1428322 We'd fix the issue if it was on our side of the fence. The xE team seems satisfied that it's their own issue to deal with. Link provided for clarity. Thanks for your understanding.
  15. Ben Russell

    MU2 1.9 crash to desktop after one hour

    Do you have xEnviro installed? If yes, that's the problem. The xE team is aware of it. If not, post Log.txt and GizmoLog.txt so we can investigate.
  16. Ben Russell

    Maxx FX & Gizmo Icon lower left corner of display

  17. Ben Russell

    X-aviation licensing window

    You have an old version of Gizmo installed. Download and install a new one from the link below or re-run your product installer.
  18. Ben Russell

    X-aviation licensing window

    That's a new one.... Will have to investigate. Standby.
  19. Ben Russell

    Issues with XEnviro 1.08

    xEnviro team have identified the issue as their own and the fix will have to come from their side. https://forums.x-plane.org/index.php?/forums/topic/149092-xe-and-gizmo/&tab=comments#comment-1428322
  20. Ben Russell

    Check you audio files guys

    Documentation for the OpenAL function that consumes the audio data after it's extracted from the WAV file container. There is no mention of padding requirements. There is a mention of data interleaving requirements for stereo files. Perhaps (and this is pure guess work) the warning message being thrown is for stereo-format files where the interleave data is missing a trailing byte. (Say: 30 samples for left data and 29 for right...) If OP wants to chime in and provide more facts about what's actually wrong, what tool they were using or how to interpret the cropped screenshot they provided I could make more meaningful progress. Bottom line: there are no errors logged against this for thousands of customers and varied hardware running it.
  21. Ben Russell

    Check you audio files guys

    I have my doubts that OP even understands the warning message he's interpreting. I re-read the WAV file specs. It could be as simple as a single byte missing from a number of different chunk types. <WAVE-form> → RIFF('WAVE' <fmt-ck> // Format [<fact-ck>] // Fact chunk [<cue-ck>] // Cue points [<playlist-ck>] // Playlist [<assoc-data-list>] // Associated data list <wave-data> ) // Wave data https://en.wikipedia.org/wiki/WAV#Specification RIFF files consist entirely of "chunks". The overall format is identical to IFF, except for the endianness as previously stated, and the different meaning of the chunk names. All chunks have the following format: 4 bytes: an ASCII identifier for this chunk (examples are "fmt " and "data"; note the space in "fmt "). 4 bytes: an unsigned, little-endian 32-bit integer with the length of this chunk (except this field itself and the chunk identifier). variable-sized field: the chunk data itself, of the size given in the previous field. a pad byte, if the chunk's length is not even. https://en.wikipedia.org/wiki/Resource_Interchange_File_Format Given that we have no bug reports on this issue in so long I'm going to error on the side of mundane and meaningless. Had the OP named the chunk-type that was throwing the warning message it would add more weight to the post. Had the OP named the tool he used to generate the warning scan it would've made investigations easier. @parsec Thanks for the notes regarding data-format matching and mixer overheads. Note worthy info that's easy to overlook. In the grand scheme of things with 8 core machines and everything from crap on board sound to dedicated gaming sound chips it probably doesn't make a huge difference. I'm honestly not sure if the OpenAL calls we use run in the game thread or their own. I suspect on Apple hardware at least it runs in a seperate thread. (My brain is ringing bells from reading crash dumps where OpenAL is in a thread of its own...)
  22. Ben Russell

    Check you audio files guys

    Like what? I have no open bugs against this issue. Genuinely curious. Share your wisdom.
  23. Ben Russell

    Saab 340A 1.5 Crash

  24. Ben Russell

    Saab 340A 1.5 Crash

    So: 1. Andrey has already put a warning label on his software stating that his plugin might not work with some addons. 2. Andrey has admitted that the problem with the Saab/IXEG/Gizmo is his/x-plane's problem and that he is working on a fix. 3. We should put a warning label on our products just to make you happy? Go find something else to do.
  25. Ben Russell

    Saab 340A 1.5 Crash

    The. Author. Of. xEnviro. Has. Traced. This. Bug. It. Is.. A. Problem.With. xEnviro. This is not up for debate. The technical work has been done. We assisted where possible. The cause has been found. It's. not. my. problem. Factual reality. Please join it.
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