sanxa85

That will tame a great deal of not so happy simmers. Light at the end of the tunnel, thank you for your response.

I wouldn't be here exposing my case if I had something to hide. I'm just frustrated at the utter lack of respect to a paying customer. This is not the only addon I've bought from them and I'm just dreading the fact that I'll have to go through this process (if it gets resolved) to get an activation key for the SAAB and MU-2. It's strange that my link to SkyMaxPro got reset till this upcoming March (one of my first purchases) and all of the planes I've bought got expired links. Need me to download it so I can pay for the upgrade? My apologies if it seems that I'm directing any anger or bad energy towards you, at least you replied and tried to help and I sincerely thank you.

Thank you for your prompt response mmerelles, I initially contacted them through the "Request Reset" next to my product and received a ticket number on Jan 3rd. Waited for a week since I did not hear back and I sent them an email through support@x-aviation.com. No dice again so I decided to create a post and ask about my case, post got deleted. I believe all protocols were followed and so posting here is my last resort.

Hey guys, How long does it usually take to hear back from them regarding a ticket? I contacted them almost two weeks ago about resetting my link to download the IXEG to install it in XP-11 but had no luck. Tried posting under the HELP tab in this forum but my post was swiftly removed. On another similar post locked by the moderator I read that any post asking about specific tickets will be removed so I'm a bit afraid of asking/posting again in case I'm met with a ban as retaliation. Also tried contacting their support email directly but still no luck. I'm one of the few it seems that did not save a copy of the installer as a backup. What can I do? Wait till their investigation is over, if so how long does it take? Why are they avoiding me and giving me no real reasons denying or accepting my request? Please help!