An unfortunate reality, I guess. I know there is no perfect DRM system and piracy affects more than developers, I was jut a bit frustrated with the time it was taking to get a response. I'm not sure if Cameron is a one-man support team or how many support requests come in during the run of a day, I just didn't know where I was in the queue and it was keeping me from enjoying this great sim and the wonderful add-ons sold by X-Aviation.
But, I'm back in the virtual skies now...
...and learning some patience.